Key Responsibilities: Customer Service: Provide qualified and courteous service, addressing customer concerns and offering tailored solutions. Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.
Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories. Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times. Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.
Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers. Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns. Product Knowledge & Training:



Stay updated on industry trends and attend training to enhance expertise.
Collaboration: Work closely with internal teams to streamline operations and improve customer service. Compliance & Safety: Adhere to company policies and safety regulations. Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.

Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment. Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues. Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.

📌 Parts & Service Coordinator (London)
🏢 Équipements Twin ltée - Toronto
📍 London