Company Overview

Positive Mind Wellness Inc. is a multidisciplinary rehabilitation and wellness center dedicated to supporting individuals in their journey towards physical and mental well-being. Our mission is to provide comprehensive care that fosters healing and growth.

Summary

We are seeking a skilled Receptionist to join our team at Positive Mind Wellness Inc. in Nepean, Ontario. In this role, you will be the first point of contact for our clients, ensuring a welcoming environment while managing administrative tasks that contribute to our mission of holistic wellness.

Responsibilities

- Book and manage appointments via phone, email, and the online portal; maintain an accurate daily schedule and waitlist.
- Answer and route calls with professionalism; respond to voicemail and email inquiries promptly.
- Greet clients upon arrival, provide intake forms, and ensure a calm, welcoming reception area.
- EHC Billing
- Process payments (debit/credit) and issue receipts.
- Monitor cancellations and no‑shows; follow clinic policies for reminders and rebooking.
- Maintain client records with strict confidentiality and compliance (e.g., PHIPA).




- Coordinate clinician rooms and supplies; keep reception tidy and stocked.
- General admin tasks such as scanning, data entry, file management, and basic reporting.

Qualifications

- 1–2+ years of reception or administrative experience; healthcare/mental health clinic experience is an asset.
- Confident, qualified phone etiquette and excellent written communication.
- Comfortable with JaneApp EMR/scheduling system and payment terminals.
- Proficient with Google Workspace ; fast and accurate typing.
- High attention to detail, discretion with sensitive information, and a client‑service mindset.
- Able to multitask in a busy environment and remain calm and supportive.
- Successful reference/background checks.
- Excellent organizational skills and attention to detail.
- Familiarity with office management procedures is preferred.
- Strong communication skills, both verbal and written in English and French.

Please submit your resume for consideration.

Job Type: Full-time

Pay: From $24.00 per hour

Work Location: In person

📌 Administrator (Full‑Time) — Positive Mind Wellness Inc. (Nepean)
🏢 Positive Mind Wellness
📍 Nepean