About Us

We are a growing local fire protection company dedicated to providing reliable service and innovative solutions for our clients. Our team and leadership values professionalism, safety, and continuous learning. We service mandated and regulated life safety fire equipment in a variety of locations like schools, factories, apartment buildings. Fire safety is a recession resistant career as it is required by law.

Dispatcher - Fire Alarm

Duties & Responsibilities:

- Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Schedule inspections with customers and assign the appropriate technician to the job.
- Update all technician calendars as bookings are made or changed, informing technicians of any changes through telephone.
- Processing reports: downloading reports to the computer, reviewing them for any spelling mistakes, updating or filling in any missing information, upload to customer management system and either emailing or printing off reports to be sent to the customer.
- Following-up on reports with customers and within Trinity if there are deficiencies or if the report has failed.
- Review previous day’s events on the calendar and adjust them accordingly,



reschedule appointments if necessary.
- Updating the customer management system to ensure all information is up to date and the inspection is set for the next year.
- Order parts for technicians and ensure the storage room properly stocked.
- Communicate with technicians through email or telephone about bookings, reports, part ordering.
- Perform other clerical duties such as filing, photocopying, faxing, printing, creating memos etc.

Skills & Qualifications

- 2+ years relevant experience; administrative, coordination, or operational experience, particularly in service, construction, project coordination, or similar environments.
- Strong organizational & multitasking ability
- Attention to detail and accuracy
- Qualified communication skills
- Comfort handling confidential information
- Computer proficiency (Microsoft Office / excel)

Job Types: Permanent, Full-time

Pay: $22.00-$24.00 per hour

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Ability to commute/relocate:

- Trenton, ON K8V 6H8: reliably commute or plan to relocate before starting work (required)

Experience:

- dispatching: 2 years (preferred)

Work Location: In person

📌 Dispatcher - Fire Alarm (Trenton)
🏢 Trinity Fire and Security
📍 Trenton