About

Located in the heart of Vancouver’s West Broadway medical corridor, our modern family practice is anchored by a close-knit team of three dedicated family physicians committed to providing high-quality primary care.

Job Title: Medical Office Assistant

Reports to: Clinic Manager

Employment Type: Full Time/Part Time

Start Date: Immediate

Location: Vancouver

Job Purpose: To support Heather Medical Clinic Practitioners in clinic operations and in delivering patient care. We are seeking candidates who are enthusiastic, self-motivated, energetic, organized, and have good communication and interpersonal skills.

Job Duties

· Maintains patient records in the electronic medical record (MedAccess) system

· Answers inquiries by phone and in person in a helpful, respectful and efficient manner

· Maintains provider schedules by booking appointments and processing referrals as required

· Manages prescription renewals according to office protocol

· Scanning patient records and electronically filing accordingly

· Manages incoming and outgoing faxes and mail

· Coordinates patient care throughout the clinic; arriving patients, escorting patients to exam room, prepare exam rooms for minor procedures as needed and turning over exam rooms.

· Utilize the autoclave to sterilize equipment as required





· Handles sensitive medical information and follows regulations regarding confidentiality

· Completes tasks requested by physicians for patient care (calls, messages, forms etc.)

· Experience with MSP, ICBC, WCB and Uninsured Services billing procedures is a plus

Skills

· A passion for customer service and building customer relationships

· Knowledge of clinic operations and processes

· EMR experience

· Attention to detail and the ability to maintain accuracy

· Ability to work with Microsoft Office

· Great communicator (verbal and in writing)

· Excellent problems solving skills and the ability to handle patient concerns

· Self-motivated with exceptional organizational skills, ability to multitask

Education

· Medical Office Assistant Diploma/Certification is a plus but not mandatory

· Related experience or the equivalent combination of education and experience in a health care workplace

· Fresh graduates are welcome to apply

To ensure our staff can focus entirely on patient care and medical emergencies, we kindly request that you do not call or visit the clinic directly regarding this position. Inquiries made outside of Indeed will not be reviewed.

Pay: $22.00-$24.00 per hour

Work Location: In person

📌 Medical Office Assistant (Vancouver)
🏢 Heather Medical Clinic
📍 Vancouver