- RESPONSIBILITIES:
- Maintain a warm and friendly demeanor at all times with guests and team members;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check in and check outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Review logbook, and emails daily and complete all tasks on checklist;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an productive and friendly manner
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, directions, local attractions
- Perform other duties assigned by supervisor or department manager.

- Provides information and/or reports to supervisors, managers and hotel brand related representatives.
- Ensures security of guests and hotel assets.
- Creates and completes audit reports/journals
- Works closely with the Operations Manager and General Manager to ensure reports, operations and tasks are delivered in a timely manner.
- Perform batch settlement and balances daily transactions.
- Complete the daily night audit tasks




- Performs additional duties as requested by the Management team to ensure all operations of the hotel and guest services are delivered efficiently

QUALIFICATIONS:

o Demonstrated knowledge of the practices and theories normally acquired in a related field or an equivalent combination of relevant education and work experience.

o Familiarity with customer service excellence

o Previous related experience - preferably in a hotel, hospitality, or tourism environment

o Effective communication, presentation, interpersonal and organizational skills

o Ability to interact effectively with guests, management, peers, staff and the general public.

o Thorough knowledge and understanding of policies, procedures, regulations

o Previous experience with FOSSE is a definite asset.

o Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained

o Handle reservations, check-in and checkout of guests.

o Ability to communicate effectively; written, verbal, phone and face to face meeting situations.

o Must be comfortable handling cash and have basic related cash and float knowledge.

o Marriott or other hotel franchise or related experience is a definite asset.

o Demonstrated knowledge of health and safety regulations.

o Ability to work alone with little supervision

Job Types: Part Time, Permanent

Salary: From $16.55-17.25 per hour

Schedule:

- 8 Hour Shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

Job Types: Part-time, Permanent

Pay: $18.60 per hour

Ability to commute/relocate:

- Windsor, ON N9A 7C6: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 2 years (required)

Work Location: In person

📌 GUEST SERVICE ASSOCIATE/NIGHT AUDITOR (Windsor)
🏢 TownePlace Suites Windsor
📍 Windsor