The Infrastructure and Systems Administrator is responsible for the administration, support, and continuous improvement of the organization’s network, security, endpoint management, and core infrastructure systems. This role is hands-on and operational, supporting day-to-day IT services while contributing to infrastructure modernization initiatives.

As an employee in the organization, the Director of Information Technology will model the intent of the Maskwacîs Declaration on Education and the core values of Wahkohtowin, Iyiniw Mamotohnehickikan, Nehiyaw Pimatisiwin,and Nehiyawewin.

Responsibilities

The Infrastructure and Systems Administrator is responsible to the Director of Information Technology.

The Infrastructure and Systems Administrator will have specific responsibilities for:

- Network Administration: Administer and support Cisco Meraki infrastructure, including switches and wireless access points. Monitor network performance, availability, and reliability.
- Firewall & Security Management: Administration of Fortinet FortiGate firewalls, including security policies, VPNs, and VLAN segmentation. Support firewall migrations, upgrades, and security enhancements.
- Endpoint & Device Management: Manage and support Microsoft Intune (MDM/MAM) for Windows, iOS, and Android devices. Configure device enrollment, compliance policies, configuration profiles, and application deployment.
- Identity & Access Management: Support Microsoft Entra ID (Azure AD) integration with devices and applications. Assist with user and device lifecycle management (joiners, movers, leavers).
- Cloud & Productivity Platform Administration: Administer and support a multi-cloud productivity environment, including Google Workspace, Microsoft 365 (Office 365) and Azure services.
- Systems Support: Provide Tier 2 / Tier 3 support for infrastructure-related incidents and service requests. Support both cloud-based and on-premises systems as required.
- Operations & Maintenance: Assist with system patching, updates, backups, and routine maintenance activities. Participate in disaster recovery and business continuity planning and testing.




- Collaboration & Telephony (Asset): Support and troubleshoot Cisco VoIP / Call Manager systems (asset). Assist with endpoint provisioning and user support for telephony services.
- Monitoring & Troubleshooting: Monitor systems and network alerts, investigate incidents, and implement corrective actions. Escalate complex issues to senior staff or vendors as required.
- Documentation: Maintain accurate technical documentation, diagrams, standards, and procedures. Update knowledge base articles and create documentation to support recurring issues and common inquiries.
- Project Support: Work closely with other IT staff and external vendors to implement, manage, and support infrastructure projects, system upgrades, and technology initiatives. Act as a technical liaison to ensure solutions are delivered on time, aligned with requirements, and transitioned smoothly into operational support.
- DLP, Security & Compliance: Follow established security policies and best practices. Support audits, risk assessments, and continuous security improvement efforts. Support and assist with the implementation, monitoring, and maintenance of Data Loss Prevention controls to protect sensitive and confidential information across endpoints, email, and cloud services.
- Customer Support: Provide high-quality support to customers via phone, email, chat, or in-person. Address and resolve inquiries, complaints, and technical issues promptly and professionally.
- Ticketing and Case Management: Log and track customer interactions and support requests using a ticketing system. Ensure all cases are handled in accordance with service level agreements (SLAs) and follow up as necessary.
- Collaboration:



Work closely with other IT team members to support larger projects and initiatives, and communicate effectively with end-users and management.
- Process Improvement: Collaborate with other team members and departments to identify opportunities for process improvements and contribute to the development of better support practices.

Qualifications

- Education: Diploma or Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
- Experience: 3–5 years of experience in a Systems Administrator or similar infrastructure-focused role. Hands-on experience with Cisco Meraki, Microsoft Intune, and Fortinet FortiGate environments.
- Certifications: Fortinet NSE certifications, Cisco Meraki certifications or relevant Microsoft (Intune / Azure / Entra ID) certifications such as CCNA, CCNP, Network+, CompTIA A+

Working Conditions

- This position may require occasional evening or weekend work to support system upgrades or emergency issues.
- Travel: This position requires occasional travel to various MESC schools to assist students, teachers, and office staff.

Knowledge and Skills

- Customer Service: Demonstrated commitment to providing high-quality customer service and support.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Technical Skills: Proficiency with networking, firewall policies, access control, Microsoft Intune, Windows and ChromeOS operating systems, Microsoft Office Suite, Chromebooks, Tablets, Google Workspace, workstation imaging, remote desktop tools.
- Problem-Solving Skills: Strong ability to diagnose, analyze, and resolve technical issues quickly and effectively.
- Collaboration: Ability to work effectively with IT peers, leadership, vendors, and end users in a service-oriented environment.

Job Type: Full time

Pay: $62,249.00-$81,885.00 per year

Benefits:

- Company pension
- Dental care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Work Location: In person

📌 Infrastructure and Systems Administrator (Maskwacis)
🏢 Maskwacis Education Schools Commission
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