Office & Administration Manager
Garage Door Manufacturing / Distribution
Saskatoon, SK

On behalf of our client, we are seeking an experienced Office & Administration Manager to lead the branch's administrative, customer service, coordination, and office functions. This role will ensure the operation is organized, responsive, accurate, and efficient while supporting customers, sales, technicians, installers, warehouse operations, suppliers, and corporate teams.

Key Responsibilities

- Lead daily office administration and customer service activities.
- Recruit, train, coach, and support administrative and customer service employees.
- Establish clear processes, responsibilities, priorities, and follow-up routines.
- Ensure accurate and timely processing of orders, work orders, purchase orders, documentation, invoicing, and related administrative requirements.
- Coordinate scheduling and workflow for service technicians and installers.
- Ensure field employees receive accurate job information, customer details, product requirements, and supporting documentation.
- Monitor outstanding jobs, service calls, installations, backorders, and other open items.
- Support invoicing, accounts receivable follow-up, customer deposits, purchase orders, credits, and month-end processes.
- Assist with reporting related to sales, labour, service activity, inventory, receivables, and branch performance.
- Lead customer service standards and support the resolution of escalated concerns.
- Maintain professional communication with customers, builders, contractors, dealers, suppliers, and internal teams.
- Identify administrative issues and implement practical process improvements.
- Promote accountability, collaboration, professionalism, and continuous improvement.

Qualifications

- 7 + years of progressive office administration, office management, operations administration, or customer service leadership experience.
- Previous experience managing an office or administrative team strongly preferred.




- Experience in a service-based business involving technicians, installers, tradespeople, construction, or mobile service operations is an asset.
- Experience in garage doors, building products, construction services, industrial service, distribution, or wholesale is desirable.
- Strong understanding of office workflow, scheduling, order processing, invoicing, purchasing, and customer service.
- Intermediate Microsoft Excel skills, including formulas, lookups, filtering, conditional formatting, and basic reporting.
- Proficiency with Microsoft Office and the ability to learn ERP, CRM, scheduling, and other business systems.
- Comfortable working with financial and operational information, including sales, margins, labour, inventory, receivables, and KPIs.
- Strong organizational, time-management, communication, leadership, and problem-solving skills.
- High attention to detail, professionalism, integrity, accountability, and sound judgment.
- Comfortable working in a hands-on, entrepreneurial environment with changing priorities.

What Success Looks Like

- A highly organized and professionally managed office.
- Accurate and timely processing of orders, work orders, purchasing, invoicing, deposits, and documentation.
- Strong coordination between the office, sales, warehouse, technicians, and installers.
- Prompt, professional customer communication and consistent follow-through.
- Effective control of outstanding work orders, invoicing, receivables, and customer follow-up.
- A capable, accountable, and cross-trained office team.
- Ongoing improvement of administrative processes as the business grows.

We are seeking a highly organized, confident, and hands-on leader who can manage competing priorities, develop a robust team, and become a trusted senior resource within the business.

To apply: Please contact [email protected] for a confidential discussion.

DMC Recruitment uses a CRM system that includes AI-assisted screening and summarization; a human consultant makes the final decision on candidate suitability. This posting is for an existing vacancy.

📌 Office Manager (Saskatoon)
🏢 DMC Recruitment
📍 Saskatoon