Credit & Collections Associate

Location: Grimsby, ON
Job Type: Temporary/Contract
Work Arrangement: Hybrid – 3 days per week on-site
Schedule: Monday to Friday, 8:00 AM – 4:30 PM EST
Department: Credit & Collections
Reports To: Chief Financial Officer
Potential Extension: Contract extension may be available based on performance and business needs.

About the Role

We are currently seeking a Temporary Credit & Collections Associate to join our Credit & Collections team in a hybrid capacity. The successful candidate will be responsible for managing and collecting outstanding customer accounts while maintaining a high level of professionalism and customer service.

The ideal candidate is a fast learner, highly organized, detail-oriented, and comfortable working with financial and customer account information. Experience with Microsoft Dynamics 365 (D365) is strongly preferred, and candidates with U.S. Credit & Collections experience will be considered an asset.

This is an excellent opportunity for a credit and collections professional looking to join a team-oriented team in a fast-paced environment.

Key Responsibilities

- Manage and collect outstanding customer accounts through telephone calls, emails, and written correspondence.
- Monitor assigned accounts and proactively work to reduce delinquent balances.
- Handle customer inquiries related to collections, refunds, account adjustments, discrepancies, short payments, and account reconciliations.
- Investigate account issues and work with customers and internal departments to resolve discrepancies.
- Escalate complex or challenging accounts to Credit Management as required.




- Work closely with Sales and Senior Management to accelerate the collection process when necessary.
- Communicate and follow up with Sales and other departments regarding customer accounts, concerns, and resolutions.
- Maintain accurate and up-to-date customer account information and collection records.
- Prepare and complete weekly and monthly reports.
- Respond professionally and efficiently to a high volume of telephone calls and emails.
- Provide excellent customer service to internal and external customers, with a strong focus on dealers and sales teams.
- Participate in team meetings and contribute to team-building activities.
- Meet established departmental goals, performance metrics, and collection targets.
- Follow all workplace health and safety policies and procedures.
- Perform other related duties as assigned.

Requirements

- 1–2 years of Credit & Collections experience.
- Working knowledge of finance, billing, accounts receivable, and collections procedures.
- Hands-on experience with Microsoft Dynamics 365 (D365) strongly preferred.
- Experience with U.S. Credit & Collections is highly preferred.
- Post-secondary education or diploma in Business Administration, Finance, Accounting, or a related field is preferred.
- Strong analytical, problem-solving,



and decision-making skills.
- Excellent attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Professional and confident telephone and email communication.
- Ability to handle a high volume of calls, emails, and customer inquiries.
- Ability to prioritize and manage multiple tasks with minimal supervision.
- Ability to work independently as well as effectively within a team.
- Ability to deal proactively and professionally with challenging situations.
- Strong relationship-building and customer service skills.
- Strong technical skills, including the ability to prepare spreadsheets, reports, and business documents.
- Ability to work effectively with individuals from different backgrounds and personalities.
- Bilingual English/French is considered an asset.
- Ability to work effectively within a matrix organization supporting operations across two countries.
- Must be adaptable and able to learn new processes and systems quickly.

Work Environment & Physical Requirements

- Hybrid work environment with 3 days per week on-site in Grimsby, ON.

What We’re Looking For

The ideal candidate will be:

- Detail-oriented and analytical
- Customer-focused and professional
- Organized and dependable
- A strong communicator
- A proactive problem solver
- Adaptable and quick to learn
- Comfortable working independently and as part of a team

Pay: $27.00-$32.00 per hour

Expected hours: 40.0 per week

Experience:

- Microsoft Dynamics 365: 2 years (preferred)
- US Credit and Collection: 1 year (preferred)

Work Location: In person

📌 Credit and Collections Specialist (Grimsby)
🏢 Aeolus Staffing Solutions
📍 Grimsby