Operations & Client Support Coordinator

We are looking for an organized, hands-on Operations & Client Support Coordinator to support our General Manager and assist with the day-to-day operations of the business.

This is a varied role combining administration, customer service and light warehouse/fulfillment duties. The ideal candidate is someone who enjoys wearing multiple hats, takes initiative and is comfortable working both at a desk and in a warehouse environment.

Key Responsibilities:

- Provide administrative support to the General Manager
- Manage a small portfolio of existing customer accounts and repeat orders
- Respond to routine customer inquiries and provide order updates
- Assist with order entry, purchase orders and general order administration
- Pick, pack and ship customer orders as required
- Prepare shipping labels, packing slips and courier shipments
- Assist with receiving and organizing incoming products
- Coordinate samples,



customer pickups and deliveries
- Follow up on outstanding orders and communicate with production and sales
- Assist with VMI and inventory-related tasks
- Help with general office, warehouse and operational tasks as needed

The Ideal Candidate:

You are highly organized, dependable and comfortable taking ownership of tasks from start to finish. You communicate well with customers and coworkers, can manage multiple priorities, and aren't afraid to jump into the warehouse to help get an order out the door.

This role is ideal for someone who wants a position with variety, responsibility and the opportunity to grow into a larger operations role within the company.

Pay: $41,000.00-$52,000.00 per year

Advantages:

- Casual dress
- On-site parking

Work Location: In person

📌 Operations & Client Support Coordinator (Calgary)
🏢 Big Mountain Activewear
📍 Calgary