Front Desk Customer Service Representative

Royal Oak Inn Downtown Toronto
376 Dundas Street East, Toronto, ON

We are looking for a friendly, professional, and reliable Front Desk Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent guest service and ensuring a smooth and welcoming experience for all guests.

Responsibilities

- Welcome and assist guests in a friendly and professional manner.
- Complete guest check-in and check-out procedures accurately.
- Handle reservations, cancellations, modifications, and guest inquiries.
- Answer telephone calls and respond to guest requests promptly.
- Process payments and maintain accurate guest accounts.
- Provide information about hotel facilities, services, transportation, and local attractions.
- Respond professionally to guest concerns and resolve service issues whenever possible.
- Maintain accurate records and complete required front-desk reports.
- Communicate effectively with housekeeping and management regarding room status and guest requests.
- Maintain a clean, organized, and professional front-desk area.
- Complete assigned duties during the shift, including building rounds when required.




- For night-shift employees, assist with laundry duties and ensure assigned overnight tasks are completed.
- Prepare and submit shift reports at the end of each shift.
- Follow hotel safety, security, and operating procedures.
- Perform other duties assigned by management.

Qualifications & Experience

- 1 year of front-desk, hotel, hospitality, or customer-service experience preferred.
- Excellent customer-service and communication skills.
- Professional telephone and in-person communication.
- Basic computer skills and ability to learn hotel PMS systems.
- Strong attention to detail and ability to handle multiple tasks.
- Ability to work independently and as part of a team.
- Reliable, punctual, and qualified.
- Ability to remain calm and courteous when dealing with guest concerns.
- Previous hotel front-desk experience is an asset.
- Night-shift, weekend, and holiday availability may be required.

Education

- High school diploma or equivalent preferred.

Pay: From $17.60 per hour

Expected hours: 16.0 – 40.0 per week

Work Location: In person

📌 Front Desk Agent (Toronto)
🏢 Royal Oak Inn Downtown Toronto
📍 Toronto