Live Operations Associate (English/Arabic)

Location: North York, ON (Hybrid – 3 days in office)
Pay Rate: $18.00/hour

Our client, a leading online gaming company, is looking for a Live Operations Associate (English/Arabic) to join their team. If you're passionate about gaming, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you!

What You'll Do

As a Live Operations Associate, you'll help provide an exceptional experience for the online gaming community by supporting players, monitoring game performance, and collaborating with internal teams.

Key Responsibilities

- Respond to player support tickets related to gameplay, billing, and account inquiries.

- Investigate game issues, event reward requests, and analyze bug reports before escalating confirmed issues to QA.

- Troubleshoot technical issues and provide timely resolutions to players.

- Review reports of player violations and take appropriate account actions, including suspensions when required.

- Verify customer accounts for lost, compromised, or scammed accounts.

- Monitor game performance and player activity to identify and report issues.

- Regularly play and test the game to help ensure a high-quality player experience.

- Monitor social media, Discord, and community forums for player feedback and emerging concerns.

- Assist with game testing and collaborate with Product Managers, QA, and Live Operations teams.

- Publish announcements regarding game updates, maintenance, and events while engaging with the gaming community across multiple platforms.

What We're Looking For

Required Qualifications

- 1–2 years of customer service experience.

- Excellent written and verbal communication skills in both English and Arabic.

- Strong problem-solving skills with the ability to provide timely resolutions.

- Basic knowledge of computer hardware and software.





- Proficiency with Microsoft Office.

- Strong organizational, communication, and interpersonal skills.

- Ability to multitask and work effectively in a fast-paced environment.

Nice to Have

- Experience in the gaming industry.

- Passion for online gaming.

- Experience with PC and/or console game testing.

- Familiarity with Discord, gaming forums, or online gaming communities.

Why Join?

- Hybrid work environment (3 days in office).

- Opportunity to work in the exciting online gaming industry.

- Collaborative and supportive team environment.

- Gain hands-on experience with live game operations, player engagement, and quality assurance.

If you're bilingual in English and Arabic, enjoy helping players, and want to build a career in the gaming industry, apply today! A recruiter will be in touch to discuss this exciting opportunity.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop cutting-edge solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

📌 Live Operations Associate - Bilingual (English/Arabic) (Toronto)
🏢 Manpower
📍 Toronto