Dodds Garage Doors, established in 1958, is Southern Ontario’s trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we’ve earned the Consumers Choice Award for more than 24 consecutive years. Family-owned and employee-focused, we deliver 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers. With over 67 years of excellence, Dodds continues to grow across Ontario with a reputation for exceptional service, reliable products, and industry expertise. Our team of problem-solvers and customer-focused professionals work together to deliver the best possible experience to every customer.About the RoleWe are looking for a detail-oriented and highly organized Residential Project Coordinator to join our growing operations team. This role is responsible for coordinating installation and service projects, managing scheduling and customer communication, and ensuring projects move efficiently from booking through completion and invoicing. You thrive in a fast-paced environment, enjoy coordinating multiple moving pieces, and take pride in delivering an exceptional customer experience. You are proactive, organized, and confident communicating with customers, technicians, and internal teams. You are also a robust problem-solver who enjoys following established processes while continuously looking for ways to improve them. If you enjoy turning complexity into smooth operations and helping customers have a seamless experience, this role is for you.A Day in the Life of a Project CoordinatorEvery day brings new challenges and opportunities to keep projects moving smoothly. You will coordinate installations and service jobs while ensuring clear communication between customers, technicians, sales teams,



and vendors.ResponsibilitiesCoordinate and schedule garage door installation and service projectsReview project details and confirm customer information for accurate scheduling and invoicingCommunicate with customers to set expectations for installation timelines and project requirementsSchedule technicians and installers in collaboration with dispatch and operations teamsMonitor project progress and proactively resolve scheduling or product delaysEnsure required materials, equipment, and specialty parts are available for scheduled jobsManage warranty requests and coordinate follow-up service where necessaryIssue final invoices and assist with payment collection after project completionRespond to customer inquiries and provide updates on project statusMaintain accurate job documentation and updates in company systemsCollaborate with sales, service managers, and purchasing teams to ensure project successIdentify opportunities to improve processes and customer experienceQualifications3+ years of experience in customer service, scheduling, or project coordinationRequired SkillsStrong organizational and time management skillsExcellent communication and problem-solving abilitiesAbility to multitask and manage competing priorities in a fast-paced environmentHigh attention to detail and commitment to accuracyProficiency with computers and CRM / scheduling systems (experience with ServiceTitan is an asset)Positive attitude and a customer-first mindsetAbility to work collaboratively across teamsComfortable working in an in-office environmentJob Type:Full-time, PermanentSalary:$50,000 – $60,000 per yearSchedule:Monday to FridayWork Arrangement:In-person positionBenefits:Health care spending accountDodds Garage Doors is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.While we thank all candidates for their interest, only those individuals selected for an interview will be contacted.DODDS uses AI to support screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavors to review all candidates’ qualifications and experience.#J-18808-Ljbffr

📌 Installation Coordinator - C$50,000 - C$60,000 A Year (Winnipeg)
🏢 Dodds Garage Doors
📍 Winnipeg