The Manager, Human Resources - Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo's Guiding Principles. This role acts as a strategic business partner providing proactive HR practices to support operational success in a retail environment. By collaborating with HR Centres of Excellence, the Manager, Human Resources - Retail ensures the effective delivery of core HR processes-including Staffing, Performance & Potential, Succession, Career Planning, Learning & Development, and Total Rewards-driving organizational success through people while ensuring compliance with employment legislation and any applicable collective agreements.

KEY PERFORMANCE METRICS

- Engagement
- Employee Net Promoter Score
- Talent development and succession bench strength
- Retail talent program completion KPIs
- HR annual scorecard KPIs

KEY ACCOUNTABILITIES

- Build trusted partnerships with business leaders and regional people leaders, providing strategic HR guidance aligned to business objectives, workforce planning, talent strategies, and organizational effectiveness.
- Act as the primary HR advisor and advocate for assigned client groups, ensuring effective implementation, communication, and adoption of enterprise and retail people programs including annual HR processes.
- Provide expert guidance and coaching on employee relations, performance management, risk mitigation, and complex people matters, ensuring compliance with employment legislation, company policies, and HR best practices.
- Translate business strategy, market trends, and operational priorities into people plans and organizational solutions that support growth, performance, and change.
- Leverage people analytics,



business insights, and workforce trends to identify opportunities and risks, informing proactive talent, engagement, and organizational decisions.
- Help to define employee engagement goals and action planning strategies to drive increased engagement and enhance overall team performance
- Conduct sensitive investigations with a high degree of professionalism, discretion, care and expertise
- Partner with leaders to design and implement organizational changes, talent strategies, engagement initiatives, and communication plans that strengthen culture, leadership capability, and team effectiveness.
- Partnerwithleadersontalent acquisition,successionplanning,developmentplanning,andretentionstrategiestobuildstrongleadershippipelinesandorganizationalcapability.
- Serveasasubjectmatterexpertandliaisonbetweenthebusiness,HRteams,andCentresofExcellencetoensureintegrated,practical,andimpactfulpeoplesolutions.
- CollaboratewithHRCentresofExcellencetodesign,deliver,andembedpeopleprograms,policies,processes,andinitiativesthatmeettheneedsofassignedclientgroups.
- Supportthesuccessfulexecutionofkeytalentprocesses,includingstaffingandonboarding,talentplanning,annualperformanceandpotentialprocesses,successionplanningandcareerplanning
- Supportthesuccessfulexecutionofkeytotalrewardsprocessesincludingannualmeritandbonuscycles,equityassessments,andcompensationrecommendations.




- Drivecontinuousimprovementbyidentifyingopportunitiestoenhancepeoplepractices,processes,systems,andwaysofworking,withafocusonscalability,efficiency,andlong-termorganizationaleffectiveness.

Reports to: Director, Human Resources - Retail

Manager Once Removed: CPO

KEY RELATIONSHIPS

Internal:

- Retail Upper Field leaders
- Retail Store Leadership
- HR Centers of Excellence
- Regional Loss Prevention Manager
- Retail Operations Team
- Payroll

External:

- Outplacement services
- External legal

QUALIFICATIONS

- Minimum 5-7 years progressive experience in HR business partner or generalist role, primarily in a multi-site or retail workplace
- Post-secondary education in HR, business or a related field
- CHRL or similar HR professional designation an asset
- Proven ability to navigate complex employee and labour relations issues.
- Strong knowledge of Canadian employment legislation
- Strong business acumen and strategic problem-solving
- Trusted advisor with excellent communication, relationship-building and stakeholder engagement skills
- Cultural engagement expert with a focus on operational excellence
- Demonstrated curiosity for surfacing and effectively and efficiently solving problems to assist leaders in resolving organizational, people and change priorities
- Full alignment with Indigo values as reflected in the Guiding Principles statements
- A passion for Indigo's mission
- Strong organizational skills with the ability to effectively manage competing priorities
- Previous experience with UKG (HRIS) an asset
- Other (travel, Bilingual, etc.)
- Ability to travel independently up to 25% across assigned regions, including overnight travel within the Canadian market; a valid driver's license is required
- Occasiona

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📌 Manager, Human Resources - Retail (MUST RESIDE IN CALGARY OR EDMONTON)
🏢 indigobooksmusic
📍 Calgary