Elevate customer satisfaction at TD in Revelstoke, British Columbia, as a Customer Experience Manager. Lead a dedicated team to enhance service quality and resolve complaints effectively.

As a Customer Experience Manager II, you will take the reins of the customer service team in a tier 4 branch. Your role includes coaching frontline colleagues, ensuring professional customer interactions, and supervising effective complaint resolution strategies. You'll also lead efforts to maintain a welcoming atmosphere and ensure compliance with regulatory standards.

Key Responsibilities: • Lead the customer service team to excellence • Coach colleagues on effective complaint resolution • Maintain an inviting branch environment • Execute branch objectives and advice delivery • Oversee daily branch administrative duties

Requirements: • Undergraduate degree or 3+ years of relevant experience • Proficiency in customer service and complaint management • Solid leadership and coaching skills • Ability to monitor and prioritize workflows • Familiarity with banking products and services

Support TD's commitment to exceptional client experiences through leadership in customer service and engagement. #J-18808-Ljbffr

📌 Customer Experience Manager at TD (Winnipeg)
🏢 The Toronto-Dominion Bank (Canada)
📍 Winnipeg