Be a key player in YMCA Toronto's membership support as a Contact Centre Agent. This part-time role focuses on managing service requests and enhancing community connections.
The YMCA of Greater Toronto is looking for a Contract Part-Time Contact Centre Agent dedicated to supporting its Membership Services. In this role, you will handle member account transactions, data corrections, and ensure compliance with organizational policies. You will play a crucial role in maintaining high-quality service standards.
Key Responsibilities:
• Manage account updates, cancellations, and refunds effectively
• Resolve service requests while maintaining compliance
• Follow processes to ensure accuracy and detail
• Log activities for efficient reporting and management
• Assist with additional duties as required
Requirements:
• High school diploma required; further education is a plus
• 0–2 years of experience in data management or customer support
• Proficiency in Microsoft Office tools
• Solid organization and communication skills
• Alignment with YMCA’s commitment to equity and inclusion
Contribute to YMCA's mission and enhance your customer service skills in this vital role.
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📌 Contact Centre Agent at YMCA Toronto
🏢 YMCA of Greater Toronto
📍 Toronto