- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of SM or ASM
- Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
- Provide direction, guidance, and instruction to all store associates as required
- Ensure store conditions are consistently upheld to established standards
- Assist in ensuring staffing levels adequately meet business needs, only when requested
- Be the sales and customer service leader/role model in the absence of SM/ASM
- Greet and assist customers in a way that models exemplary conduct to other staff
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
- Achieving sales target and store-level KPI’s
- Ensuring employees on shift are actively pursuing sales goals
- Oversee and assist in inventory management and be accountable for the inventory processes on shift

Requirements

- Must have valid CannSell to work in a retail cannabis store.
- Must have or be able to successfully complete a Police Background Check.
- Demonstrated sales and service orientation required
- Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
- A valid First Aid certification is considered an asset
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required




- Skills to monitor and lead by example as required
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- A professional, responsive, and positive work attitude is essential
- Ability to work any shift based on business needs, Monday to Sunday
- Ability to work nights, holidays and weekends and different location.

Core Competencies

Demonstrates robust leadership in retail operations, with a focus on sales achievement, customer service excellence, and compliance with health and safety regulations. Proficient in training and motivating staff while ensuring adherence to company policies and standards.

Highest-signal resume keywords

- CannSell Certification
- Sales Target Achievement
- Customer Service Orientation
- Team Leadership
- Inventory Management

Hard Skills

- Retail Operations
- Sales Management
- Inventory Processes
- Basic Office Administration
- Health and Safety Compliance

Soft Skills

- Time Management
- Effective Communication
- Teamwork
- Diplomacy
- Problem Solving

Certifications & Qualifications

- CannSell Certification
- First Aid Certification

Industry Keywords

- Retail Industry
- Cannabis Industry
- Customer Service
- KPI Management
- Personnel Management

Tools & Technologies

- Microsoft Office Suite

#J-18808-Ljbffr

📌 Retail Shift Leader (Ottawa)
🏢 Jobtailor
📍 Ottawa