Senior Application Support / Systems Engineer

Pay Rate:

$82–$100/hour, depending on experience

Contract Length:

6 Months

Location:

Toronto, Canada

Raise is currently hiring a

Senior Application Support / Systems Engineer

on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Note:

The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description The

Senior Application Support / Systems Engineer

will be responsible for monitoring and maintaining application health, configuring observability and alerting solutions, triaging production incidents, troubleshooting performance and latency issues, and supporting Kubernetes-based environments.

The successful candidate will bring strong experience in application support, distributed systems, monitoring and observability, CI/CD processes, incident management, and production troubleshooting, with hands‑on experience supporting cloud-based and Kubernetes environments.

Your Impact:

Application monitoring, health management, and production support

Observability, monitoring, and alerting configuration

Production incident triage, troubleshooting, and resolution

Performance and latency analysis and optimization

Kubernetes-based application and systems support

CI/CD and production deployment support

Distributed systems and microservices support

Incident management and production troubleshooting

Cloud-based application support

Qualifications

Strong experience in

application support / systems engineering

within production environments.

Hands‑on experience with

GCP

and

Google Kubernetes Engine (GKE) .

Solid experience with

observability and monitoring tools , such as Grafana, Prometheus, Datadog, Dynatrace, Splunk, or similar platforms.

Experience configuring monitoring,



alerting, dashboards, and distributed tracing solutions.

Strong experience supporting

Kubernetes-based environments .

Experience with

Jenkins and CI/CD processes .

Proven experience supporting

production deployments

and troubleshooting production issues.

Strong understanding of

distributed systems and microservices architectures .

Experience with production incident management, root‑cause analysis, and troubleshooting performance and latency issues.

Experience supporting

cloud‑based applications .

Strong analytical, problem‑solving, and communication skills.

Preferred Skills

Experience supporting

large‑scale retail or eCommerce platforms .

Familiarity with

Datadog, Dynatrace, Splunk, Grafana, Prometheus , or similar monitoring and observability tools.

Strong experience with

GCP

cloud services.

Experience with

GKE / Kubernetes

in production environments.

Experience with microservices architectures and distributed systems.

Education and Certifications Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Management Information Systems (MIS), or a related technical discipline (or equivalent practical experience).

Looking for meaningful work? We can help! Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

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📌 Senior Application Support / Systems Engineer (Winnipeg)
🏢 Raise
📍 Winnipeg