OverviewSenior Director, Front Store Operations reporting to the Vice President, National Operations, is accountable for the performance of core front store operations across the network and for setting the strategic direction for how those operations evolve over time. The role ensures strong, consistent execution of day‑to‑day processes while driving simplification, modernization, and long‑term effectiveness across front store operations. Acting as a bridge between Central Office and the field, this leader shapes programs, processes, and communications that are practical and built to deliver.ResponsibilitiesLead the development and execution of front store operational strategies that balance innovation with strong, consistent in‑store execution, while leveraging enterprise capabilities to scale impact.Own and evolve front store operating standards and associated certification programs to ensure they are practical, relevant, and consistently applied across all stores.Drive continuous improvement initiatives that simplify processes, reduce workload, and improve efficiency—while maintaining stable day‑to‑day operations.Partner with Regional VPs and field teams to resolve issues and improve execution on the ground; support and optimize food operations by translating insights into practical actions.Lead cross‑functional alignment and partner across the enterprise to ensure initiatives are operationally sound, well‑implemented, and sustainable in stores.Identify opportunities to leverage data, technology, and cross‑banner learnings to improve efficiency, scalability, and the customer experience.Own change management for all initiatives impacting stores, ensuring adoption without unnecessary complexity or disruption.Provide oversight on training and implementation plans to ensure they are simple, effective,



and grounded in day‑to‑day store operations.Lead special projects from concept through execution, ensuring ideas translate into real, measurable impact in stores.Regularly visit stores to stay connected to execution and identify opportunities for improvement.Lead and develop a high‑performing team, setting clear priorities and ensuring solid delivery against business objectives.QualificationsStrong operator with the ability to toggle between strategic thinking and hands‑on execution.Deep understanding of store and field operations and the ability to translate strategy into practical, in‑store solutions.Proven ability to drive innovation and continuous improvement without overcomplicating processes.Strong judgment and prioritization skills to cut through noise and focus on what matters most to stores.Results‑oriented with a focus on efficiency, execution, and financial performance.Credible partner to field teams, understanding the realities of store operations and building solutions that work in practice.Strong communication skills to simplify complex ideas into clear direction for stores.Experience leading cross‑functional teams and navigating competing priorities.Strong project and change management capability with a focus on adoption and sustainability.Confident leadership that can challenge constructively and drive alignment across stakeholders.ExperienceProven senior‑level retail operations experience in a complex, multi‑site environment,



with the ability to partner effectively across field teams, central office functions, and store operations to drive practical execution and business impact. Experience within Shoppers Drug Mart, across Field and/or Central Office roles, would be considered a strong asset. Demonstrated experience balancing operational execution with transformation or improvement initiatives. Post‑secondary education in retail operations, business, project management, or a related field is preferred.BenefitsActing as consultants, supporting internal customers and the Associate‑Owners, you will gain unique retail industry experience while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy. Take ownership of your work and find ways to care about your work, co‑workers, customers, and community.EEO StatementShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Salary Range$170,000.00 – $220,000.00 per year (depending on experience, knowledge, and geographical region). This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.#J-18808-Ljbffr

📌 Senior Director, Front Store Operations (Toronto) - C$170,000 - C$220,000 A Year (Winnipeg)
🏢 Shoppers Drug Mart
📍 Winnipeg