Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests for a telecom client

Our telecommunications client is seeking a Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests! Initial 6-month contract with strong possibility of extension. Ottawa, ON - Hybrid (2 days per week in office). 7.5 hours per day, Monday to Friday. Hourly rate: $28.00/hr (7.5 hours per day). Responsibilities

Responsible for responding to customer requests in a prompt, accurate, and professional manner Develop and maintain good client relationships while ensuring confidentiality Work with both internal and external teams to ensure the customer’s needs are met Process customer requests through utilization of the CRM tool Manage and update the inventory system Process invoices and complete billing Must Haves

3+ years of experience in a

customer service

environment Bilingual proficiency in

French

and

English Ability to manage and coordinate multiple incidents and requests professionally Nice to Have

Experience with CRM tools for ticket management Basic accounting knowledge is an asset Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)



Our telecommunications client is seeking a Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests! Initial 6-month contract with robust possibility of extension. Ottawa, ON - Hybrid (2 days per week in office). 7.5 hours per day, Monday to Friday. Hourly rate: $28.00/hr (7.5 hours per day). Responsibilities

Responsible for responding to customer requests in a prompt, accurate, and professional manner Develop and maintain good client relationships while ensuring confidentiality Work with both internal and external teams to ensure the customer’s needs are met Process customer requests through utilization of the CRM tool Manage and update the inventory system Complete service orders Process invoices and complete billing Must Haves

3+ years of experience in a

customer service

environment Bilingual proficiency in

French

and

English Ability to manage and coordinate multiple incidents and requests professionally Nice to Have

Experience with CRM tools for ticket management Basic accounting knowledge is an asset Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.) Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy. #J-18808-Ljbffr

📌 Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer re (Montreal)
🏢 S.i. Systems
📍 Montreal