The Senior Analyst, Operations Risk & Control provides risk and control guidance to Retirement Operations business units. This role supports the identification, documentation, and monitoring of key risks and controls within the Risk and Control Inventory. The Senior Analyst identifies control gaps, recommends practical remediation plans, and ensures controls are appropriately designed, implemented, and tested.The role works closely with Retirement Operations and the Risk Management team to ensure issues are tracked, remediated, and closed on time. The successful candidate brings strong retirement industry knowledge, hands-on experience with operational risk and internal controls, and the ability to partner effectively with stakeholders. Strong analytical thinking, sound judgment, and a solution-oriented mindset are essential.Position Responsibilities:Support and complete Risk and Control Self-Assessments (RCSAs) for operational business linesIdentify control gaps and recommend effective, risk-based solutionsExecute control testing per the testing plan, report results, and support remediation with operationsPartner with operational teams to design, implement, and monitor controlsReview, investigate, and manage risk incidents and loss events; ensure timely logging and closure of corrective action plansPartner with business leaders to respond to audit findings, track remediation actions, and confirm closure within agreed timelinesBuild solid relationships with business and support partners; prepare and present materials for senior audiencesSupport projects and business changes that impact risk or controlsDevelop and maintain risk metrics and reportingRequired Qualifications:3+ years of audit, risk management, or comparable business experienceBachelor’s degree in Business, Finance, Accounting, or a related fieldWorking knowledge of audit standards, control frameworks, and risk management practicesAbility to understand business processes, assess risk, and provide practical recommendations to control deficienciesClear and effective verbal and written communication skillsDetail-oriented, results-focused,



and committed to qualitySelf-motivated with the ability to work independently and collaborativelyPreferred Qualifications:Qualified certifications (e.G., CPA, CIA, Risk certifications) are an assetExperience with retirement plan services operationsData analytics experience is an assetWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visithttps://www.Manulife.Com/en/about/our-story.Html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment.



A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, [email protected] Salary LocationWaterloo, OntarioWorking ArrangementHybridSalary range is expected to be between$70,500.00 CAD - $117,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please [email protected] the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please [email protected] more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to ourpersonal information collection statement.#J-18808-Ljbffr

📌 Operational Risk & Control Senior Specialist - C$70,500 - C$117,500 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg