OverviewThe Consumer Insights Senior Manager will play an key role in delivering high-quality research to clients, mostly focused on the US market. The role will focus on supporting Publicis agency clients while working on the Epsilon research team. This is an opportunity to be part of business growth for Epsilon and Publicis, by leading research projects from design to final deliverables. The Senior Manager will report to the Senior Director of Consumer Insights and work closely with Co‑ordinator roles on the team for project execution. The Senior Manager will manage the full project cycle from designing study methodologies, developing questionnaires, and providing presentations and insights for the agency teams and clients.ResponsibilitiesLead primary research studies through the full research project cycle, including:Scoping, research design and proposal development based on project needsDesign of questionnaire to align with learning goalsLead analysis and reportingFinalize results and key conclusions into client presentationsLiaison/communication with clients, internal teams and partnersSupport the CI Coordinator/Programmer on project execution tasks, including:Survey testing before fieldwork, monitoring fieldwork, and communication with stakeholders related to fieldwork needsCo‑ordinate project timelines and deliverables with other team members, ensuring a strong coordination and organized approach for concurrent tasks from multiple projectsAssist with department tracking and evolving processes as neededEnsure privacy and consumer data are handled per business needsOther projects as time permitsQualifications7 to 10 years experience in consumer quantitative research, survey design, analysis and reportingVery strong organization and project management skillsExcellent attention to detail,



accuracy and problem‑solving abilityExperience working with cross‑functional teamsExcellent written and oral communication skillsProactive working style, with flexibility to shift priorities based on departmental needsStrong skills with Excel and PowerPoint software for analysis and reportingAbility to learn quickly and take initiativeWhy You Might Stand OutEducation/training in market researchWork experience in a fast‑paced research supplier role or supporting agency teamsFamiliarity with Qualtrics is an assetSalaryTransparency matters to us. The salary range for this position is CAD $90,700 – $129,500 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications.AI UseWe do not use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes.BenefitsPaid Time Off Policy (PTO), 12 paid holidaysPaid sick timeParental/new child benefitsComprehensive health coverage, retirement plan with company match, professional development, employee recognition, charitable donation matching, employee assistance program and health awareness benefitsEpsilon is an Equal Opportunity Employer. Epsilon does not discriminate against applicants or employees in relation to all employment decisions, including hiring, based on actual or perceived race, age, sex or gender (including pregnancy), marital status, ethnic origin, ancestry, citizenship, disability, creed, colour, sexual orientation, gender identity or expression, or any other characteristic protected by applicable human rights legislation. Epsilon also prohibits harassment of applicants and employees based on any of these protected human rights grounds. Epsilon is committed to providing applicants with an inclusive, barrier‑free and accessible workplace to support the applicant’s success. Should an applicant require accommodation during the recruitment process, for example as a result of a disability, please contact us at #J-18808-Ljbffr

📌 Senior Manager, Consumer Insights (Toronto)
🏢 Epsilon
📍 Toronto