- We seek driven UX interns to help shape the future of Cresta’s Conversation Intelligence platform, which powers AI-powered business workflows and automations for contact center operators. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences
- As a product design intern at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully.
- With the help of a design supervisor, you will get to work on the end-to-end UX process, including product design, user research, and visual design elements, to create world-class experiences
- You’ll generate novel UX ideas for Conversation Intelligence, considering the needs of various user personas
- You’ll analyze user and business challenges, propose feasible solutions, and create detailed mockups and prototypes for exploration. Collaborate with engineers to bring designs to life
- You’ll support user research including usability testing, competitive analysis, customer interviews, behavioral insights and metrics analysis to inform designs
- You’ll collaborate closely with Engineers, PMs, ML experts,



Customer Success, and Sales teams across the organization
- You’ll present and communicate concepts to supervisors and cross-functional teams

Benefits

- Weekly lunch & learn
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us

Currently pursuing a Bachelor’s Degree in Design, HCI, or a related field, with a strong academic track recordA solid portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms, including academic or personal projectsCurious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environmentProficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypesExperienced in user-centered design, with practical expertise across key UX disciplines, including interaction design, prototyping, visual design, and user research

#J-18808-Ljbffr

📌 Product Design Intern (AI and Human Agents Platform) (Toronto)
🏢 Cresta
📍 Toronto