Manager, Product Support
Job Type: Full-Time
Industry: Nuclear / Manufacturing / Healthcare Services

My client is a leading provider of mission-critical sterilization, irradiation, laboratory testing, and advisory services supporting the healthcare industry. With a strong commitment to safety, quality, and operational excellence, the organization plays an important role in protecting patients, healthcare professionals, and communities around the world.

The organization operates in a highly regulated environment and is committed to maintaining the highest standards of safety, quality, and operational performance.

About the Opportunity

Position Overview

Reporting to the Senior Manager, Production , the Manager, Product Support will provide effective leadership and front-line management to the Monitoring, Decontamination and Shipping (MD&S;) team.

This position is responsible for establishing and planning operational priorities for the MD&S; teams within a manufacturing operation located in a Class 1B nuclear facility . The successful candidate will lead a high-performing team while ensuring production objectives, safety requirements, quality standards, and business goals are consistently achieved.

The ideal candidate is an experienced production leader with strong people-management skills and experience working in a manufacturing and/or unionized environment.

Key Responsibilities

- Provide management oversight and leadership to a team responsible for supporting the execution of the daily production plan.
- Coach, develop, and mentor employees while managing performance, recruitment, selection, and training activities.
- Ensure quality production standards are consistently followed and maintained.
- Monitor production, inventory, safety, and maintenance programs to support operational excellence.




- Ensure employees comply with all applicable safety regulations, policies, procedures, and workplace requirements.
- Ensure the effective and appropriate utilization of transport packages.
- Motivate and develop team members to improve individual and team performance.
- Foster a workplace culture built on integrity, authenticity, trust, collaboration, open communication, and respect.
- Maintain accountability for business outcomes related to cost of sales, operating expenses, and capital budgeting.
- Identify and implement opportunities to improve quality, safety, productivity, and operational excellence.
- Incorporate simplicity, timeliness, quality, and cost optimization into customer requirements and deliveries.
- Collaborate effectively with internal departments and external stakeholders.
- Support continuous improvement initiatives and operational change management.
- Establish clear priorities and ensure resources are effectively aligned with business and production requirements.

Qualifications

- Bachelor's degree in a Science-related discipline is preferred.
- Minimum6 years of supervisory or management experience in a production or manufacturing workplace.
- Proven experience leading teams in a safety-critical or highly regulated environment.
- Experience working within a unionized environment is strongly preferred.
- Strong understanding of production operations, employee performance management,



and workforce planning.
- Excellent time-management and organizational skills with the ability to manage multiple priorities effectively.
- Demonstrated leadership capabilities and experience managing organizational or operational change.
- Strong understanding of union culture and experience working within a unionized environment.
- Cultural awareness and the ability to work effectively with diverse teams.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to build strong relationships with employees, leadership, customers, and other stakeholders.
- Strong commitment to safety, quality, compliance, and continuous improvement.
- Ability to work effectively in both office and industrial environments.
- This position may require occasionalshift work and weekend work based on operational requirements.
- The role involves working in a combination ofoffice and industrial environments .
- Experience or knowledge of nuclear facilities and nuclear operations is considered an asset.
- Lean Six Sigma certification is considered an asset.

Required Training

- The successful candidate must complete all required training and certifications to qualify as a Nuclear Energy Worker .

Why Join My Client?

This is an excellent opportunity for an experienced production leader to join a safety-focused, highly regulated organization where leadership, operational excellence, and continuous improvement are highly valued.

The successful candidate will have the opportunity to lead a critical operational team while contributing to an organization whose services support the safety and well-being of millions of people worldwide.

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📌 Manager, Product Support (Ottawa)
🏢 emergiTEL
📍 Ottawa