Bilingual Customer Service Executive (Logistics / E-commerce)Salary: $50,000 – $60,000/year | Location: On-site (Mississauga, ON) | Schedule: Monday–Friday, 9:00am–5:00pm (flexibility required for possible schedule changes, including 10:00am–6:00pm or occasional Saturdays).Training & Schedule ExpectationsFull‑time on‑site training for the first 3 months. During training, candidates must be available for early shifts (approx. 5:00am–1:00pm for one week during the training period). After training, hybrid mode (approximately 1 day work‑from‑home per week, depending on business needs). Candidates must be able to commute on‑site reliably.Work Environment & Benefits (Post‑Probation)Supportive, family‑oriented team cultureOpen‑concept customer service environmentMonthly employee appreciation initiatives and celebrations3 weeks vacation5 sick daysHealth, dental, and vision benefits (employee contribution applies)Hybrid flexibility after probationAdditional perks include pension and bonus eligibilityRole OverviewWe are seeking a motivated and customer‑focused Bilingual Customer Sales Representative to join a fast‑paced logistics and distribution environment. This role supports client accounts by handling inbound inquiries, order tracking, and customer service support across a variety of industries including financial institutions, education, insurance,



and publishing.The successful candidate will be part of a small, collaborative customer service team and will play a key role in ensuring a high standard of service delivery.Key ResponsibilitiesRespond to inbound calls and emails from clients and customers.Track and trace shipments and resolve delivery inquiries.Manage client account requests and arrange pickups.Review and respond to voicemail messages in a timely manner.Perform accurate data entry into CRM and internal tracking systems.Provide support across assigned client accounts alongside team members.Deliver professional and empathetic customer service, including handling escalations.Maintain clear communication and follow‑up with clients and internal teams.Requirements1–2 years of experience in logistics, retail, or e‑commerce customer service.Experience managing client accounts and customer inquiries.Strong computer skills, including MS Office (Word, Excel, Outlook).Comfortable navigating CRM systems and switching between multiple platforms.Excellent communication and interpersonal skills.Ability to remain calm and professional when dealing with challenging or frustrated customers.Strong multitasking and prioritisation skills.Team‑oriented mindset with a proactive and adaptable approach.Fluency in French and English (bilingual is required).#J-18808-Ljbffr

📌 Bilingual Customer Service Executive - $50,000 - $60,000 A Year (Winnipeg)
🏢 AppleOne
📍 Winnipeg