Xello is hiring a Client Solutions Expert for an 18-month contract to deliver outstanding client support. Work Monday to Friday from 12pm to 8pm ET, ensuring every client interaction is meaningful.

In this client-focused position, leverage your empathy and problem-solving skills to address inquiries across various communication channels. You will have at least 3 years of experience in client service and possess a robust technical background in CRM tools to provide effective solutions while making clients feel valued and understood.

Key Responsibilities: • Provide high-quality client service via diverse channels • Effectively troubleshoot and resolve client inquiries • Document and maintain detailed interactions in CRM • Collaborate with internal teams on technical challenges • Mediate client needs to optimize their experience

Requirements: • Minimum 3 years in a client-facing service role • Familiarity with CRM tools like SalesLogix or Salesforce.com • Background in SaaS or education technology • Strong multitasking and organizational abilities • Excellent interpersonal and technical communication skills

Utilize your skills to drive satisfaction and client success at Xello! #J-18808-Ljbffr

📌 Client Solutions Expert at Xello (Winnipeg)
🏢 Xello
📍 Winnipeg