Parts & Rentals Advisor - Lethbridge, AB

6 days ago Requisition ID: 1149

Looking to expand your experience and grow your career with an amazing organization?

Flaman Sales Ltd. has a great opportunity for you !!!! Our Lethbridge, Alberta location has an opening for an enthusiastic, friendly and ambitious Parts & Rentals Advisor to join our team!!!

Flaman offers advancement opportunities within the company, competitive compensation, excellent benefits, an RRSP plan, a positive workplace atmosphere, and three weeks vacation !!!

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Primary Responsibilities include (but are not limited to):

- Provide excellent customer service to both internal and external customers
- Advise on customer inquiries and requests in person, over the phone, via email and through Kenect (text messaging)
- Remain current with product knowledge regarding parts, hardware, inventory, fleet and new equipment
- Complete required paperwork with accuracy according to company policies, procedures and protocols
- Offer your expertise and knowledge on parts and rentals for ag equipment and trailer rentals
- Working with customers and manufacturers to ensure warranty forms/requests are successfully completed for parts and hardware
- Perform regular inventory cycle counts and maintain up to date accurate records for parts, hardware and other categories as assigned
- Assist with year-end inventory counts
- Back counter parts support (to the mechanics)
- Prepare invoices and process payments
- Follow up with customers (parts & rentals)
- Maintain regular communication with Store/Divisional Managers (Parts & Rentals)




- Co-ordinate shipping on rental equipment (ie. Deliveries to customers, moving items to other stores/dealers)
- Monitor condition and functionality of rental equipment and notify Store/Divisional Rental Manager of replacement needs
- Assist in maintaining updated file on each rental asset containing (all checklists, all CVIPS, registration info, and copies of work orders)
- Various clerical duties including photocopying, sorting/filing, etc
- Schedule customer rental bookings
- Collaborate and follow up with other internal departments as needed
- Occasional out of town/overnight travel may be necessary
- Comply with company policies, procedures and protocols
- Work in GPS system for monitoring/tracking trailer units
- Assist in maintaining a welcoming, organized and clean workspace and showroom
- Use safe work practices to ensure safety of all staff, vendors and customers
- Other tasks and administrative duties as required
- Weekend and Stat Holiday working hours as scheduled
- Overtime may be necessary during busy seasons

Skills and Qualifications:

- Recognize the importance of building robust, lasting relationships with customers, vendors and co-workers
- High school Diploma or equivalent
- Minimum 2 years experience in similar role (preferred)
- Experience working in agriculture industry (preferred)
- Proficient with technology, computer applications, including Microsoft Office and other industry specific software programs
- Familiarity with mechanical and agricultural equipment /trailers (considered an asset)
- Self-motivated and results-oriented
- Must be accountable, reliable and have good problem-solving skills
- Good time management skills with the ability to multi-task and balance priorities
- Robust organizational skills, attention to detail and excellent follow-through

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📌 Parts & Rentals Advisor - Lethbridge, AB
🏢 Flaman Group
📍 Lethbridge