Become a pivotal part of guest engagement at Fairmont Chateau Whistler as Guest Services Captain. Your passion for hospitality will set a standard in service, making guests feel cherished.
This full time, permanent role starting in August 2026 involves leading the Guest Services team to uphold high service standards. You will handle guest concerns, manage budgets, and ensure seamless operations, aiding guests about the hotel's facilities in an engaging manner.
Key Responsibilities:
• Lead and motivate the Guest Services team
• Address guest concerns with urgency and care
• Attend and contribute to departmental meetings
• Support budget management and staff scheduling
• Help guests navigate hotel facilities effectively
Requirements:
• Valid Class 5 BC Driver's License required
• Class 4 BC Driver's License preferred
• Prior leadership experience in Guest Services
• Experience with Property Management Systems is beneficial
• Proficiency in MS Office tools necessary
Contribute to creating memorable experiences for guests as a leader at Fairmont Chateau Whistler.
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