Position OverviewGB Operations is looking for a manager to join our AdminAdvantage team. The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.The AdminAdvantage Operations team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits administration services.As a leader you will manage a team that supports large corporate clients and coordinates efforts to provide world‑class benefits administration and customer service. Our clients trust us with the administration of their group benefits and you will be part of a team that delivers outstanding results to those clients and our members.We thrive in a fast‑paced, ever‑changing environment where innovation is encouraged. If you enjoy such a setting, you may be the candidate we are looking for.Position ResponsibilitiesProviding leadership, motivation and support to an operations team to achieve established objectives in service, quality and productivity.Through recruiting, coaching, mentoring, team building and development opportunities, building a highly performing cohesive team that delivers quality service.Acting as the point of contact for escalated requests from both internal and external customers.Identifying client needs, issues and perceptions and developing action plans to ensure a positive client and member experience.Coordinating service in partnership with all global teams and support groups to meet or exceed service expectations.Coordinating operational functions such as scheduling, planning, processes and quality controls across multiple teams globally.Seeking out new opportunities and participating directly in continuous improvement projects.Identifying service,



cost and employee experience improvement opportunities and creating plans of action to address these.Supporting the financial contribution of AdminAdvantage through effective management of employee productivity and other expense control mechanisms.Working closely with the RGO, Service Owners and global team members to completely understand and address client concerns and issues the first time, every time.Required QualificationsExperienced, sought‑after leader with a proven track record of attracting talent, engaging the team and driving employee engagement.Comfortable creating and managing resource assignments and scheduling.Strong Office 365 skills.Preferred QualificationsApproachable leader who acts with integrity and lives our values.Successful experience supporting client Service Level Agreements, including intraday, daily, weekly and monthly targets.Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset.Fast learner who picks up new ideas, concepts, technologies and tools easily.Dedicated to continuous improvement, including digitization, innovation and automation.Accountable – taking ownership and finding solutions.Delighting customers and putting the customer at the centre of everything.Master communicator – clearly articulating business needs between technical and non‑technical resources and presenting strategy and vision to senior management.Resilient, adaptable and capable of leading others through change.Strategic thinker with the ability to consider downstream impacts beyond day‑to‑day realities.Collaborative negotiator who maintains composure and best self during challenging interactions.Balanced risk management.Comfortable driving solution progress forward even when the team does not have all the answers yet.Benefits and Working ArrangementEmpowerment to learn and grow the career you want.Recognition and support in a flexible environment with a strong focus on well‑being and inclusion.Opportunity to shape the future as part of a global team.Hybrid working arrangement.Location: Halifax, Nova Scotia.Salary range:



$65,850.00 CAD – $109,750.00 CAD (actual salary varies by market, geography and qualifications).Participation in incentive programs tied to business and individual performance.Comprehensive benefits package including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy, wellness benefits and employee/family assistance plans.Retirement savings plans (pension, global share ownership plan with employer matching contributions) and financial education resources.Generous paid time off program in Canada including holidays, vacation, personal and sick days, and full statutory leaves of absence.Equal Opportunity StatementManulife is an Equal Chance Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws and Manulife/John Hancock policies.Additional InformationWe use data and analytics technologies, such as artificial intelligence (AI) and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.#J-18808-Ljbffr

📌 Manager – Adminadvantage Operations - C$65,850 - C$109,750 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg