- Emburse Solution Advisors (ESAs) are trusted technical advisors to customers, providing ongoing product expertise, configuration support and strategic guidance to help customers maximize the value of their Emburse solutions
- Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills. They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best-practice solutions, manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer’s use of Emburse
- The role requires the ability to manage multiple customer priorities while building strong, long-term relationships and providing a consistently high level of service
- Manage a portfolio of ESA customers, acting as a trusted technical and product advisor
- Develop a strong understanding of each customer’s configuration, business requirements and use of Emburse solutions
- Consult with customers on product capabilities, configuration options and best practices to support their business requirements and long-term use of the platform
- Manage customer configuration changes, technical requests and small to large projects from requirements gathering through to delivery
- Translate customer requirements into appropriate product and configuration solutions
- Provide proactive guidance to help customers optimize their use of Emburse products and identify opportunities to improve adoption and value
- Facilitate requirements-gathering and solution-design discussions with customers and internal stakeholders
- Configure Emburse products in line with agreed customer requirements and project scope




- Manage multiple concurrent customer requests and priorities within agreed service levels and workload expectations
- Provide regular and clear communication to customers on progress, deliverables, risks and timelines
- Act as a technical product knowledge resource for colleagues and collaborate on training, testing and troubleshooting activities
- Partner closely with Customer Success Managers and other internal teams to support customer health, retention and successful outcomes
- Support the resolution of complex or escalated customer issues, coordinating across internal teams where required
- Contribute to the continuous improvement of ESA processes, documentation and ways of working
- Continuously develop product and technical knowledge through training, testing, research and collaboration with internal subject-matter experts

Benefits

- Flexible spending accounts
- Generous paid time off for every employee and flexible work schedules
- Paid leave for new parents
- Volunteering opportunities
- Health savings accounts (HSA)
- Medical, dental, vision, disability and life insurance plans
- Generous match to pre- or post-tax retirement savings accounts
- Financial planning services
- Program in partnership with eCornell to grow their knowledge and their careers
- Delicious supply of snacks and beverages
- Quarterly outings and Friday get-togethers to build a strong community at work





- Experience managing multiple customer requirements, projects or technical requests simultaneously
- Experience working with configurable software platforms, workflow solutions and/or financial management software is preferred
- Experience working with enterprise customers in the Travel & Expense management industry is advantageous
- Experience in a customer-facing technical, consulting, implementation, customer success or similar SaaS role
- Experience translating business requirements into practical technical or product solutions
- Knowledge of JIRA, Confluence, Zendesk
- Basic knowledge of SQL helpful
- Ability to manage multiple priorities independently and organise workload effectively
- Knowledge of accounting systems, processes and terminology relevant to Emburse products is advantageous
- Robust consulting and problem-solving skills, with the ability to understand customer requirements and recommend appropriate solutions
- Strong Microsoft Office skills, particularly Excel
- Excellent written and verbal communication skills
- Ability to collaborate effectively across Customer Success, Support, Product and other internal teams
- Strong attention to detail and ability to work through complex customer configurations
- Strong customer-management skills, including the ability to manage expectations, concerns and escalations
- Commercial and customer awareness, with an understanding of how strong technical service contributes to customer value, retention and growth
- Strong technical aptitude with the ability to develop deep product and configuration expertise
- Bachelor’s degree, relevant professional qualification and/or equivalent practical experience

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📌 Emburse Solution Advisor (Extended Services) (Toronto)
🏢 Emburse
📍 Toronto