- Own a portfolio of high-value accounts, leading relationships and acting as a strategic advisor
- Develop and execute account plans identifying expansion opportunities, renewal risk, and long-term growth strategy
- Drive net revenue retention through upselling, cross-selling, and contract renewals
- Conduct regular business reviews (QBRs) with stakeholders, including senior and C-suite decision-makers
- Partner cross-functionally with Sales, Customer Success, and Product to ensure a seamless customer experience
- Monitor account health metrics, including usage, satisfaction, and churn risk, and proactively address issues
- Negotiate contract renewals and pricing in collaboration with Sales
- Maintain accurate account data, forecasts, and pipeline in HubSpot
- Take over the full portfolio, close or progress expansions, fix process gaps, and shape account planning, forecasting, or onboarding

Requirements

- 5+ years of experience in account management, customer success, or B2B sales in a SaaS or tech workplace
- Proven track record of growing accounts and hitting/exceeding retention and expansion revenue targets
- Experience managing enterprise or mid-market relationships, including multiple stakeholders within an organization
- Strong consultative and negotiation skills, with the ability to align customer goals with product capabilities




- Excellent verbal and written communication skills; confidence presenting to senior leadership and executives
- Proficiency with CRM tools (Salesforce, HubSpot, or similar)
- Analytical mindset; comfortable using data to build account plans and identify growth opportunities
- Bonus: experience at a healthcare tech company, understanding of clinician experience, familiarity with EMR/EHRs

Core Competencies

Demonstrates expertise in account management and customer success, with a strong focus on driving revenue retention and growth through strategic planning and relationship management. Proficient in utilizing CRM tools to analyze account health and identify expansion opportunities.

Highest-signal resume keywords

- Account Management
- Customer Success
- B2B Sales
- Consultative Skills
- Negotiation Skills

Hard Skills

- Revenue Retention
- Upselling
- Cross-Selling
- Contract Renewals
- Account Planning
- Data Analysis
- Forecasting

Soft Skills

- Verbal Communication
- Written Communication
- Presentation Skills

Industry Keywords

- SaaS
- Tech Workplace
- Enterprise Relationships
- Mid-Market Relationships
- Healthcare Tech
- EMR
- EHR

Tools & Technologies

- HubSpot
- Salesforce

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📌 Account Manager (Toronto)
🏢 Jobtailor
📍 Toronto