Become a key player in Definity's Auto Claims team as a Bilingual Claims Representative. This hybrid role focuses on providing outstanding claims service to customers.
As a Bilingual Claims Representative at Definity, you will investigate and evaluate auto claims, ensuring customers receive accurate and timely support. The ideal candidate will have a solid grasp of automobile insurance terminology, prior customer service experience, and bilingual capabilities in French and English. Join our collaborative and rewarding culture while helping clients navigate their claims.
Key Responsibilities:
• Process and resolve first-party automobile claims
• Guide clients through the FNOL process with clarity
• Assess coverage and ensure prompt investigations
• Keep meticulous records of claims data
• Obtain a 100% file disposition rate monthly
Requirements:
• High school diploma or equivalent
• Familiarity with auto insurance practices
• Bilingual in French and English is essential
• Excellent communication and data entry skills
• Ability to handle pressure with composure
Contribute to an exceptional claims experience at Definity and enhance customer satisfaction.
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📌 Definity Bilingual Claims Rep - Auto Division (Ottawa)
🏢 Definity Financial
📍 Ottawa