Salary Range: CA$70,000.00 To CA$90,000.00 AnnuallyRochester Midland Corporation is looking for an experienced Technical Services Manager for the Greater Toronto Area. The Technical Services Manager is responsible for supporting the application technology of all product lines, technical oversight of all major water treatment programs, providing technical direction to field representatives, and supporting training to customers, sales, and service teams. The Technical Service Manager also assists the field sales and service team with technical problem solving and product selection. This role requires approximately 50% overnight field travel.ESSENTIAL JOB FUNCTIONSPerform as the water management expert for water and wastewater treatment for RMC products and programs in our served marketsAssist customers and sales representatives in troubleshooting specific systems and applicationsDevelop new training materials, provide sales representatives and customers with training seminars in the areas of boiler/cooling and wastewater treatment and maintain Techni-TipsSupport the evaluation of new product technology for boiler, cooling, and polymer applicationsPartner with Marketing and Product Management regarding new products or materialsSupport the development and review all technical data prior to release to the fieldWork jointly with the Water Energy Laboratory to perform failure analysis when necessaryPartner with Marketing on PLS (product line simplification)Support Product Manager with updating and adding product information to the Product Guidelines for US and Canadian productsWork with EH&S; on special certifications such as NSF, Halal, Kosher, Organic, and SDSSupport Marketing/Product Management with review and enhancement of Product Data Sheets for all current productsAct as the Trail Boss for Corporate Accounts, when necessary, this includes:Communicate the service guidelines and expectations to the field team.



Guidelines should include both frequency and content recommendations for field generated Service ReportsCompile action plans and ROI projectsTimelines, project profiles, auditsEnsure that service coverage and activities are maintained at all plant sitesReview service reports for content and qualityLead conference call to discuss account statusAttend Business Review meetings, when possible, with the Corporate Account ManagerSupport new business development through attending prospect surveys and technical proposal generationPerform similar/related duties as assigned or requestedEDUCATION / SPECIAL LICENSES OR CERTIFICATIONBachelor’s degree in chemical or science related field with math and physical sciences including inorganic, organic, and physical chemistry, physics, algebra, and calculus.EXPERIENCETen years’ performing water treatment duties in related industries or five years of field management experience in the water treatment industry.SKILLSAdvanced knowledge of water treatment industry and product application technologyExperience in calculating chemical dosage requirements.Knowledge of product use costStrong interpersonal skills with the ability to deal with people at all organizational levelsAttention to detail with excellent analytical, mathematical, organizational, and problem solvingExcellent verbal and written communications skillsCOMPETENCIESCritical thinkerProficient in product analyticsAbility to work under pressure and meet deadlinesPHYSICAL REQUIREMENTS / WORKING CONDITIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit or stand for extended periods of timeVisual acuity necessary to utilize a computer monitor throughout the course of a normal workdayAbility to perform repetitive keyboarding activities and operate general office equipment.Extra hours and some travel may be requiredSAFETY RESPONSIBILITIESEmployee shall be familiar and comply with all safety policies and procedures of the company.#J-18808-Ljbffr

📌 Technical Services Manager - C$70,000 - C$90,000 A Year (Toronto)
🏢 Rochester Midland
📍 Toronto