Transform quality assurance practices at goeasy in Mississauga. As the Senior Manager, leverage AI and analytics to advance customer interaction quality and operational excellence.

You will lead a strategic QA initiative focused on enhancing processes across several functions including customer service and sales. This high-impact position requires strong leadership, analytical abilities, and a commitment to continuous improvement. Partner with diverse teams to ensure exceptional quality standards in operations.

Key Responsibilities: • Build and scale an AI-enabled quality assurance program • Define governance and scorecard metrics for QA evaluation • Mentor and develop a skilled QA team • Use data insights to drive operational performance improvements • Develop clear performance reporting for leadership

Requirements: • 5 to 10 years in QA or Operations • Experience with QA program development and scaling • Strong analytical skills using data visualization tools • Proven track record in team leadership • Knowledge of financial services processes is an asset

Lead goeasy in achieving high quality standards through creative assurance strategies. #J-18808-Ljbffr

📌 Quality Assurance Senior Manager Role (Winnipeg)
🏢 goeasy
📍 Winnipeg