Role OverviewAlgaeCal is a fast‐growing company dedicated to ending the fear of bone loss. We are looking for a Customer Service Team Lead to drive top‐level customer success and empower a group of caring, high‐performing professionals.Key ResponsibilitiesLead and develop the customer service team, ensuring outstanding service and consistent performance.Coach team members on customer‐service and sales skills to improve CSAT, conversion rates, and average order value.Analyze performance data, identify opportunities for improvement, and implement actionable plans.Recruit, retain, and grow the best talent into the team.Maintain a "heart‐based" culture, steering the team toward empathy and excellent customer experiences.Qualifications5+ years in a customer‐service workplace.2+ years of customer‐service management and proven results in team performance.Strong knowledge of CRM & contact‐center solutions (e.G.,



Talkdesk).Track record of coaching, driving CSAT, conversion rates, and order value.Ability to assess gaps, create plans, and execute to achieve desired results.Exceptional empathy and genuine caring for people.Ability to attract and retain high‐quality team members.Compensation & BenefitsSalary ranges from $80,000 to $95,000, commensurate with experience.Monthly team events and activitiesFlexible statutory holidays with the option to bank daysWeekly team lunchesHybrid work environment with two days from home (Vancouver‐based)Casual dress codeDog‐friendly Yaletown office near SkyTrainProfessional development budget for conferences, workshops, and travelWork SchedulePacific Standard Time, Monday–Friday, 8:00 am–4:00 pm PST.#J-18808-Ljbffr

📌 Customer Service Team Lead - $80,000 - $95,000 A Year (Vancouver)
🏢 AlgaeCal
📍 Vancouver