Elevate knowledge assets at your organization as a Knowledge Management Specialist focused on AI-enabled systems. Leverage technical writing and collaboration skills to create high-quality content.

In this role, you will develop and maintain knowledge base articles, workflows, and onboarding resources specific to AI and customer success. Your background in knowledge management and experience with tools like Confluence or GitHub will be vital. You will work closely with Product, AI, and Customer Success teams to ensure the accuracy and discoverability of all knowledge assets.

Key Responsibilities: • Create and maintain comprehensive knowledge management content • Partner with cross-functional teams on product updates • Develop SOPs, playbooks,



and workflow documents • Utilize analytics for content improvement and gap analysis • Validate knowledge for AI-powered user experiences

Requirements: • Experience in knowledge management or technical writing • Proficient with help desk software like Zendesk Guide • Familiar with HTML, CSS, and Git-based documentation • Strong content design and collaborative skills • Excellent time-management abilities

Harness your expertise in knowledge management and technical writing to support creative AI systems and enhance user experiences. #J-18808-Ljbffr

📌 Knowledge Management Specialist for AI Systems (Winnipeg)
🏢 Jobtailor
📍 Winnipeg