Become a crucial part of IBC Canada as a Product Support Specialist II! This hybrid opportunity merges technical knowledge with customer interaction, supporting HVAC clients daily.
Your role at IBC Canada focuses on delivering technical support for a range of issues faced by residential and commercial customers. With experience in mechanical systems, you will tackle troubleshooting tasks that involve boilers, heat pumps, and more. Excellent communication and a meticulous approach are key to guiding customers through their technical concerns.
Key Responsibilities:
• Provide technical assistance and problem-solving for clients
• Identify and troubleshoot mechanical issues through communication
• Support warranty processes and manage item returns




• Keep track of support inquiries in the CRM system
• Create and maintain troubleshooting documentation
Requirements:
• Experience in remote technical support
• Familiarity with CRM systems and MS Office
• Robust mechanical skills with effective communication
• Proven ability to resolve issues and manage time
• Detail-oriented with a commitment to ticket resolution
Support clients effectively and make a difference with your expertise at IBC Canada.
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📌 Product Support Specialist II in Burnaby
🏢 Rheem Manufacturing
📍 Burnaby