Join Citi as a Bilingual Client Services Analyst, where you'll leverage your English and French proficiency to resolve client inquiries and enhance their service experience.

This intermediate-level role involves managing a portfolio of high-profile clients, ensuring timely resolution of their concerns. You will provide coaching to your team while advocating for process improvements. Your insights will play a crucial role in customer service excellence and regulatory compliance.

Key Responsibilities: • Manage inquiries for high-profile client portfolios • Coach team members and facilitate escalations • Maintain regular client communication through various channels • Report on market issues and system failures to clients • Identify opportunities for process reengineering for better service

Requirements: • 2-5 years of customer service experience required • Bilingual proficiency in English and French • Relevant background in finance or a related field preferred • Solid analytical and organizational skills • Ability to communicate effectively and build relationships

Elevate your client service expertise at Citi by utilizing your bilingual abilities. #J-18808-Ljbffr

📌 Citi Bilingual Client Services Analyst (Winnipeg)
🏢 Citi
📍 Winnipeg