Job Category Customer SuccessAbout Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Professional Services Overview The Professional Services organization is focused on delivering Salesforce’s world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.Our team is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.Role Summary Salesforce Professional Services is looking for a Senior Technical Architect. You will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.ResponsibilitiesServe as a trusted advisor to the clientIdentify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueWork collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinkingIdentify and proactively manage risk areas and commit to seeing an issue through to complete resolutionManage customer expectations; negotiate solutions to complex problems with both the customer and third-party partnersReview and correct project/program direction, approach,



and key artifacts to keep programs on track and solutions extendable and maintainable going forwardWork closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needsContribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce PlatformMinimum RequirementsSecurity Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates are not required to hold an active clearance at the time of application or interview; however, the successfulcandidate must be eligible to obtain clearance as a condition of employment.8+ years enterprise architecture or consulting experience4+ years of experience leading Salesforce Core ProjectsStrong application design skills combined with strong data, integration, and security architecture skillsStrong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.Solid communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.A great listener with the ability to communicate with people in diverse roles.Proven ability to analyze, design, and optimize business processes via technology and integration.Resourceful and innovative thinker who can work through and solve problems.Strong experience in Integration concepts, designs and patterns.Required QualitiesTRUST: Trusts the company’s core values; shows integrity, transparency, and reliability.TEAM PLAYER: Proficient at collaboration and working with members of a team.COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the areaof expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.Preferred RequirementsBachelor’s degree (or its foreign degree equivalent)



in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered.Ability to convey and convince customers of best practices at various levels within a large organization.Application design and development background.Travel may be required and varies depending on the client requirements.Strong Enterprise Architecture background would be favorable.Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications.Highly beneficial to have any Salesforce product certifications prior to joining:Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorPlatform App BuilderSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantPublic Sector industry experience highly preferred.Preferred QualitiesLEADERSHIP: Self-aware; proficient at building strong relationships.THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller.Experience with AI-powered development tools (e.G., GitHub Copilot, Cursor, Agentforce for Developers) and an understanding of their strengths and limitations.Experience leading a technical team or workstream, with a passion for mentoring and developing talent.Ability to build and maintain key relationships with C-level executives, senior technology leaders, and key decision-makers.Experience defining and delivering enterprise applications on the Salesforce Platform is a strong plus.Equal Employment Opportunity Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We assess all employees and potential employees on the basis of merit, competence, and qualifications without regard to protected characteristics. Our policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment, discipline, termination, and all other aspects of employment.Salary and Benefits For Ontario-based roles, the base salary hiring range for this position is CAD 154,700 to CAD 204,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.#J-18808-Ljbffr

📌 Salesforce Senior Technical Architect - C$154,700 - C$204,700 A Year (Toronto)
🏢 Salesforce
📍 Toronto