RQ08784 - Solutions Designer - CRM - SeniorOntario is driving a stronger economy through its recent investments into skilled trades and apprenticeship programs to support job seekers and attract students to lucrative careers in trades. Along with Ontarios investments into healthcare, manufacturing, and construction sectors, this will result in a stronger demand for labour relations services. Many of these recent careers are represented by unions and employers involved in collective bargaining.The Labour Relations Solution Division (LRSD) in MLITSD plays a critical role in fostering, supporting, and maintaining a harmonious, constructive, and productive labour relations climate in Ontario by providing neutral third‑party assistance (i.E., conciliation, mediation, and appointment of arbitrators) to employers and unions throughout all public and private sectors in Ontario. It also provides the infrastructure to support the legal processes and administration of collective bargaining for public and private businesses, in addition to providing neutral data analytics and evidence to support businesses in estimating their collective bargaining costing. Its key services offer pathways (and in some cases, the only one) for businesses to legally seek Dispute Resolution Services (DRS) e.G., the resolution of grievances when there are perceived contraventions of collective agreements; and legislatively proceed with work disruptions (i.E. strikes, lock‑outs) via no‑board reports.Under section 122.1 (4) of the Labour Relations Act (LRA), the Minister has delegated authority to the Director of DRS in LRSD corresponding to the request, application, notification, report or filing of service requests.



To support LRSD in facilitating and processing collective bargaining services, LRSD uses an existing legacy labour relations case management system. However, this system is over a decade old and no longer sustainable. Its unable to keep up with client expectations, and there is a high probability that its functionality will cause long‑term and permanent damage to service delivery.To support LRSD in facilitating and processing collective bargaining services, the consultant will work with clients and various stakeholders to address the ongoing M&S tasks, considering business implications and requirements for enhancing the functionality of LR Gateway (LRG) application. The consultant will be responsible for providing day‑to‑day guidance to other team members, hands‑on support services related to the development, management of project‑related documentation, and plans as well as facilitation of project tasks.Key ResponsibilitiesPerform day to day development activities on the Salesforce.Com platform.Support the creation of customizations and integrations required to the LRG application in production.Configure the Salesforce.Com application based on the business requirements.Apply best practices and experience to build Salesforce.Com applications.Perform Root Cause Analysis (RCA)



and provide resolution to production issues and incidents; debug issues identifiedduring phase 2.Work closely with other developers in the vendor team, business analyst, QA analyst and project managers.Research Salesforce.Com capabilities as needed to suit business requirements and provide gap analysis.Contribute to the preparation of business cases, initiating and recommending next‑generation Salesforce solutions, based on technology, service gap analyses, risk, and business value to OMSB and customer base.Create actionable technical documentation based on gathered business requirements.Assist with scoping and planning of various CRM related projects and initiatives.Perform routine administration functions for Salesforce.Com.Create documentation, including training documentation and release notes.Participate in cross‑functional teams that address strategic business issues.Support the branch in developing and implementing the technical solutions needed as well as providing operational support ensuring that any technical glitch can be quickly addressed.Support Quality Assurance (QA) and User Acceptance testing teams to code, test, and debug extensions/tools integration services.Participate in code review sessions (scheduled and unplanned releases).Work with the testing teams to aid in preparation of the Test Plan for Unit and Integration testing.Prepare fully documented operational procedures for system and production system support staff as required.Provide problem resolution support to database staff, system and user acceptance test teams, and other staff members.Coordinate system development, production support activities, and technical consultative support to other staff members.Provide knowledge

📌 Rq08784 - Solutions Designer - Crm - Senior (Toronto)
🏢 Rubicon Path
📍 Toronto