Join Sherweb as a Technical Advisor II in Sherbrooke, QC, and provide outstanding technical support to clients using cloud technology. Collaborate with a passionate team to enhance customer satisfaction.

This in office, full-time position focuses on assisting clients through various technical challenges while documenting all interactions. You'll leverage your bilingual skills in French and English to communicate effectively with a diverse customer base. Your role will involve proactive problem-solving and sharing knowledge with team members in a supportive work environment.

Key Responsibilities:



• Assist clients through technical support channels • Troubleshoot and resolve product-related issues • Lead service configurations for customers • Document every interaction in the ticketing system • Support colleagues in resolving complex technical issues

Requirements: • High school diploma; IT interest preferred • Prior customer service experience required • Bilingual in French and English (essential) • Basic familiarity with Windows applications • Strong ability to simplify technical language

Bring your problem-solving skills and technical knowledge to Sherweb, ensuring exceptional service for our clients in Sherbrooke. #J-18808-Ljbffr

📌 Bilingual Technical Support Specialist Sherbrooke (Winnipeg)
🏢 Sherweb
📍 Winnipeg