Shape customer service excellence at Portable Electric as a Technical Support Lead in Vancouver, BC. Utilize your technical expertise to resolve issues and improve service operations effectively.
Portable Electric is looking for a proactive Technical Support Lead to enhance customer interactions. This full-time role is integral in addressing technical problems, coordinating service activities, and maintaining detailed documentation. The successful candidate will drive improvements in support processes while fostering collaboration among Sales, Engineering, and Operations teams.
Key Responsibilities:
• Provide prompt resolutions for customer inquiries
• Coordinate logistics and service scheduling effectively
• Maintain accurate service records and repair documentation




• Develop workflows with engineering for better support
• Lead and mentor service technicians, promoting best practices
Requirements:
• Minimum 5 years of technical support experience
• Knowledge of battery and power systems preferred
• Robust communication and problem-solving skills
• Ability to navigate multiple priorities simultaneously
• Experience in manufacturing or custom equipment settings
Enhance customer satisfaction while leading your team to success at Portable Electric.
#J-18808-Ljbffr

📌 Lead Technical Support at Portable Electric (Vancouver)
🏢 Portable Electric
📍 Vancouver