Join Concentrix as a Bilingual Program Support Expert, specializing in dealer assistance and claims management. This hourly role is pivotal for maintaining program quality and consistency.

In this position, you'll play a key role as a Bilingual Program Support Specialist by managing claims processing while supporting dealer inquiries. Collaboration with management and cross-functional teams will be essential as you drive program success through proactive engagement and analytical oversight. You will thrive in a fast-paced environment where initiative and attention to detail are paramount.

Key Responsibilities: • Process, escalate,



and check Money Back Guarantee claims • Establish strong relationships with team members and dealers • Document issues and deliver recommendations to management • Prepare reports to inform operational decisions • Resolve issues with judicious problem-solving skills

Requirements: • Proficiency in English and French, both written and verbal • Expertise in Microsoft Excel for data reporting • Experience in customer-focused roles or claims processing • Independence in task management with solid prioritization • Ability to adapt to changing business demands

Enhance dealer support initiatives by leveraging your bilingual skills at Concentrix as a Bilingual Program Support Expert. #J-18808-Ljbffr

📌 Concentrix Bilingual Program Support Expert (Winnipeg)
🏢 Convergys
📍 Winnipeg