05 Sep
|
TEK Systems
|
Montreal
05 Sep
TEK Systems
Montreal
TEKsystems is seeking a Delivery Operations skilled in Ottawa, ON to oversee service delivery quality and performance reporting in a hybrid role. You will manage SOW governance, coordinate with account teams, and drive continuous improvement across processes and tools while ensuring alignment to contract terms. Candidates typically have 3–5 years in customer service or call center ops, strong analytical skills, and excellent communication; proficiency with Excel is a plus.
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📌 Delivery Lead, Quality & Performance (Montreal)
🏢 TEK Systems
📍 Montreal