Enhance your hospitality career as a Guest Service Specialist with Big Bus Tours in Downtown Vancouver. Engage with guests, manage bookings, and deliver exceptional service in a agile team environment.

Big Bus Tours is seeking detail-oriented individuals for the Guest Service Specialist role in our Reservations team. This full-time or part-time position involves handling guest inquiries, facilitating bookings, and supporting tour sales via phone and email. A focus on providing excellent service and establishing warm relationships is essential to succeed in this role.

Key Responsibilities:



• Sell and book tours accurately for guests and partners • Maintain comprehensive phone coverage during operating hours • Respond professionally to guest inquiries via phone and email • Provide personalized service and establish rapport with clients • Manage reservations on various online systems

Requirements: • Experience in sales or guest service environments • Flexibility to work evenings, weekends, and holidays • Superior communication and interpersonal skills • Problem-solving and time management abilities • Knowledge of Vancouver tourism is an asset

Bring your customer service skills to Big Bus Tours and contribute to exceptional guest experiences in Vancouver. #J-18808-Ljbffr

📌 Guest Service Specialist in Vancouver (Winnipeg)
🏢 Big Bus Westcoast Sightseeing
📍 Winnipeg