- Create clear, concise and customer-centered content for Fidelity Investments Canada and Investly platforms
- Craft intuitive user interface content that guides customers through digital journeys, supports task completion and builds confidence
- Apply content design principles, user insights and accessibility standards across web and mobile applications
- Use user research, behavioral insights and analytics to optimize content and improve user understanding
- Produce content that supports task completion and reduces customer friction
- Deliver content meeting accessibility, plain language, legal and compliance standards
- Achieve stakeholder approval and delivery within project timelines
- Adhere to content standards, style guides and UX writing best practices
- Ensure consistency across customer journeys, products and channels
- Identify and address content gaps, duplication and inconsistencies
- Contribute to content guidelines and reusable content patterns
- Participate in product discovery, design reviews and sprint planning
- Provide content recommendations to improve usability and customer experience
- Incorporate stakeholder feedback while advocating for customer needs and best practices
- Use customer feedback, usability testing and performance data to identify improvement opportunities
- Recommend content enhancements based on data and observed user behaviors
- Support A/B testing and content experiments
- Demonstrate improvements in content effectiveness, customer engagement and task completion
- Collaborate with product managers, UX designers, developers and business stakeholders

Requirements

- College degree, preferably with communications, copywriting or related specialization, or equivalent experience
- 1+ years of experience in a UI writing role




- Robust understanding of UX writing, content design and information architecture principles
- Exceptional writing, editing and proofreading skills
- Ability to simplify complex concepts into clear, concise language
- Knowledge of user-centered design methodologies, usability testing and customer journey mapping
- Understanding of digital product development processes and agile ways of working
- Ability to create content for mobile applications, responsive web experiences and digital products
- Experience working within legal, regulatory or compliance requirements for digital content is an asset
- Current work authorization for Canada is required

Core Competencies

Demonstrates expertise in UX Writing, Content Design, and Information Architecture, with a strong ability to create customer-centered content that adheres to accessibility and compliance standards. Proven experience in optimizing content through user research and analytics to enhance usability and customer engagement.

Highest-signal resume keywords

- UX Writing
- Content Design
- User Research
- Accessibility Standards
- Content Optimization

Hard Skills

- Content Creation
- Editing
- Proofreading
- Usability Testing
- Customer Journey Mapping
- Digital Product Development
- Agile Methodologies
- Information Architecture
- Task Completion Support
- Content Standards Adherence

Soft Skills

- Collaboration
- Stakeholder Communication
- Feedback Incorporation
- Problem Solving
- Concise Language Simplification

Industry Keywords

- Legal Compliance
- Regulatory Requirements
- Content Guidelines
- User-Centered Design
- Content Patterns

Tools & Technologies

- Digital Platforms
- Web Applications
- Mobile Applications
- Content Management Systems
- Analytics Tools

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📌 Digital Content Specialist (Toronto)
🏢 Jobtailor
📍 Toronto