Case Manor Care Community - Bobcaygeon, ONSalary: $41,802 - $52,252If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.As a Resident & Family Experience Coordinator II, your typical day will impact the following ways:Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the applicationprocess including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term careProvides social services worker counselling services as required within scope of qualificationsPlan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are metSupports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussionsResponsible for response,



correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.Responsible for providing reporting and analysis, feedback received to Leadership & Quality CommitteeCollaborates with departmental leaders to provide coaching and direction to resident home area/neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experienceMust HavesSocial Services Worker; must be Registered per provincial legislationMinimum of three years’ experience in healthcare, social services, or related sectorKnowledge of the Long Term Care Act & Regulations preferredCustomer service related experience an assetHospitality and/or sales related experience an assetStrong oral and written communication skills requiredAbility to organize, plan, and delegate responsibilitiesAct upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.Sienna Senior Living mayutilizeartificial intelligence to screen and assess applicants for this position.Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.#J-18808-Ljbffr

📌 Resident & Family Experience Coordinator (Social Services Worker) - C$41,802 - C$52,252 A Year (Winnipeg)
🏢 Case Manor Care Community
📍 Winnipeg