Manage high volumes of incoming lab and referral documentation, including faxes, voicemails and digital records

Process documentation according to privacy and security standards

Upload, route and track lab results and referral information

Respond to urgent lab communications and elevate critical results

Investigate missing, incomplete or unclear documentation

Coordinate with labs, clinics and internal teams to resolve documentation issues

Maintain accurate patient records and align patient information with lab or referral data

Support public health reporting and compliance-related documentation

Collaborate with Customer Support and Care Delivery teams on lab- and referral-related questions

Meet accuracy, quality, productivity and turnaround expectations

Independently manage administrative tasks, meet productivity benchmarks and take ownership of complex issues

Requirements

Two or more years of experience in an administrative or operations role

Medical Office Assistant or Medical Receptionist background, or healthcare/clinic experience, is an asset

Ability to manage multiple tasks and deadlines independently in a fast-paced, high-volume environment

Robust written and verbal communication skills

Strong collaboration skills

Problem-solving and critical thinking skills

Comfort learning and navigating multiple systems and tools





Experience with Google Workspace, PDF management tools and Slack is an asset

Employment offer subject to a criminal record check (EPIC) and identity verification

Additional employment or education verification may be conducted depending on role requirements

Core Competencies Demonstrates expertise in managing high volumes of lab and referral documentation while ensuring compliance with privacy and security standards. Proficient in coordinating with various teams to resolve documentation issues and maintain accurate patient records.

Highest-signal resume keywords

Documentation Management

Medical Office Assistant Experience

Google Workspace Proficiency

Strong Communication Skills

Problem-Solving Skills

ATS Optimization Keywords Hard Skills

Documentation Processing

Patient Record Management

Compliance Reporting

Data Accuracy

Critical Result Escalation

Soft Skills

Collaboration Skills

Time Management

Independent Task Management

Attention to Detail

Certifications & Qualifications

Criminal Record Check (EPIC)

Industry Keywords

Healthcare Experience

Administrative Role

Operations Role

Public Health Reporting

Tools & Technologies

Google Workspace

PDF Management Tools

Slack

#J-18808-Ljbffr

📌 Lab and Referral Operations Coordinator (Winnipeg)
🏢 Jobtailor
📍 Winnipeg