Customer Care RepresentativeCustomer Care Department | Richmond, BCFull-Time | Hybrid: 4 days in-office / Friday flexWho We AreStorkcraft has been helping families bring their babies home safely since 1945. We’re North America’s longest-standing name in baby cribs — and we’ve stayed that way by taking safety, design, and product quality seriously. In 2025, Quick Company recognized us as one of the Best Workplaces for Innovators. We give back to the communities we operate in, and we take that seriously too. You can read more at storkcraft.Com.Our core values aren’t wall art. Ownership, customer-first thinking, relentless improvement, speed and execution, and integrity — these show up in how decisions get made, how problems get solved, and what we expect from each other.Our Customer Care team is the direct line between our products and the families who use them. We handle warranty claims, parts orders, safety concerns, and everything in between. The work is real, the volume is real, and the stakes matter.The RoleYou’ll be handling customer inquiries across phone, email, and live chat — helping parents troubleshoot products, process warranty claims, and navigate shipping issues. You’ll work alongside a close-knit team in Richmond and collaborate daily with a remote team.This isn’t a script-and-smile role. We deal with technical product questions, safety-related escalations, and situations that require judgment. You’ll learn the products, the policies, and when to make a call versus when to elevate. This role sits within our Customer Care team,



working closely with the Team Lead and Supervisor.What You’ll DoHandle inbound customer inquiries via phone, email, and live chatProcess warranty claims and parts orders with accuracy and speedTroubleshoot product issues using technical documentationDocument every interaction clearly in SalesforceEscalate safety incidents and legal concerns immediately and correctlyIdentify trends and share feedback with the team leadSupport other customer-facing tasks as neededWhat We’re Looking ForStrong written and verbal communication2+ years in a customer service roleComfortable working in multiple systems simultaneouslyOrganized, detail-oriented, and reliableAble to handle high volumes and difficult interactions without losing quality or composureProblem-solver who asks questions early rather than guessingFrench and/or Spanish language skills, while not mandatory, are considered an assetMust be legally eligible to work in Canada without sponsorshipSchedule, Location & CompensationMonday to Friday, 7:30 AM – 4:00 PM PacificHybrid: 4 days in-office (Richmond, BC) / Friday flexSalary: $50,000 annuallyWhat We OfferExtended medical and dental benefitsGroup life and long-term disability coverageHealthcare Spending AccountThree weeks vacationStructured onboarding and training — we’ll give you what you need to do the job wellA team that gives you real ownership — not a call center scriptHow to ApplyIf this sounds like a fit, we want to hear from you. Send us your resume and a brief note on why you’re a good match for this role.Storkcraft is an equal opportunity employer. We welcome applications from all qualified individuals.#J-18808-Ljbffr

📌 Customer Care Representative - C$50,000 A Year (Winnipeg)
🏢 Storkcraft
📍 Winnipeg