Competitive Salary: $83,000-$87,000 gross annually, based on previous experience & educationJob DutiesOversee Fairmont Gold operations, ensuring the highest level of guest satisfaction and adherence to Fairmont Standards.Collaborate with In-Room Dining, Front Office, Housekeeping, and other departments to deliver seamless service and promote Fairmont Gold offerings.Manage room inventory, upgrades, and special projects using Fairmont Revenue Management philosophies.Lead, supervise, and develop Fairmont Gold colleagues, maintaining effective communication and service excellence.Ensure operational accuracy, safety, financial accountability, and continuously improve guest experiences through feedback and innovative initiatives.QualificationsMinimum 2 years’ experience in 4‑diamond hotel front office operations (asset)Familiarity with Forbes auditing processes and standardsProven record of exceeding guest expectationsLeadership skills including team management and supervisionWritten and verbal communication skillsStrong interpersonal and organizational skillsAbility to work under pressure and manage multiple tasks/projectsOperational knowledge of Property Manager systems (asset)Proficiency in Microsoft Office Suite (asset)Diploma or degree in Hospitality Management (asset)Knowledge of a second language applicable to the hotel/hospitality industry (asset)Job Perks & BenefitsComprehensive benefits package (Medical, Vision & Dental) including extended advantages like Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full‑time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employeesEmployee travel program with discounts on room rates and on food & beverage at Fairmont & Accor properties worldwideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf CoursesSubsidized staff accommodation provided on‑site for full‑time status employees for 3 months; off‑site accommodation is available for you to rent downtown based on availabilityOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)Visa RequirementsMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.#J-18808-Ljbffr

📌 Director Of Fairmont Gold (Club Lounge) (Fairmont Hot Springs)
🏢 Fairmont Hotels and Resorts
📍 Fairmont Hot Springs