Tata Consultancy Services (TCS) is an equal chance employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.About TCSTCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.Required skill setGood years of relevant application production support experienceAbility to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident Problem Management, Release Deployment, Operational Readiness, Application Monitoring Production Governance.Site Reliability Engineering (SRE) Demonstrate flexibility, navigate ambiguity,



and quickly establish credibility among technical peersExcellent written and verbal communication skillsProven knowledge in some all of the following AS400, .NetKnowledge of Middleware technologies good knowledge of windows server Operating system knowledge in Unix and WindowsExperience with Database technologies (examples Oracle, DB2 and PLSQL ) queries to support incident resolution.Knowledge of event driven and schedule driven batch processesExperience of handling various production support roles (technical L1L2L3) and hands-on experience in using at least 2-3 widely used monitoring scheduling toolsExperience with troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations risk, real-time restoration, triaging of issues impacting technical services (application infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration periodAbility to assess initial severity, gather impacts, engage necessary supporting teams, and elevate as necessary to ensure timely restorationExperience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem managementAbility to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared common solutions,



and proactively identify cross-functional or technical issuesWorking on some weekends and bank holidays as part of a 5-day week shift patternAlso, Leads End-to-End maintenance responsibility of all production services related to technology.Work activities specific to Production Shared Services include Problem Incident Management, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage. Actively engage and lead production support issues incidents.Takes ownership of escalations and perform trouble shooting, analysis, research, and resolution.Ensure production and performance SLAs are met and escalates issues which needs attention.Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.Identifies vulnerabilities and opportunities for improvement.Salary Range Format:Base Salary Range: 90K CAD/Yr –120k CAD/YrAI Usage Note:TCS does not use artificial intelligence tools for candidate screening or evaluation.This posting is for a current vacancyThe hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation.Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.#J-18808-Ljbffr

📌 Site Reliability Engineer - C$90,000 - C$120,000 A Year (Toronto)
🏢 TATA Consultancy Services
📍 Toronto